Implementation of autonomous decision protocols for emergency medical dispatchers: caller satisfaction survey and evolution of practices

Implementation of autonomous decision protocols for emergency medical dispatchers: caller satisfaction survey and evolution of practices

Abstract Background Access to emergency care is becoming increasingly challenging due to rising demand and limited resources, such as shortage of general practitioners (GP). In France, emergency medical services (EMS) have experienced a 23% increase in call volume over the past decade. To address th...

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Bibliographic Details
Main Authors: Clarence Fischer, Gaëlle le Bail, Anna Ozguler, Jérémie Boutet, Charles Groizard, Michel Baer, Thomas Loeb
Format: Article
Language:English
Published: BMC 2025-04-01
Series:International Journal of Emergency Medicine
Subjects:
Emergency medical service
Dispatch protocols
Emergency medical dispatchers
Satisfaction
Online Access:https://doi.org/10.1186/s12245-025-00880-w
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