Banks’ Perspective Regarding Reputational Risk in Romania
Banks’ reputation was severely deteriorated by the global financial crisis as public trust in banks diminished considerably. Based on this background, the goal of this paper is to assess the reputation risk perception from the Romanian banks’ standpoint, with focus on the post-crisis period. In orde...
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| Language: | English |
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Nicolae Titulescu University
2020-06-01
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| Series: | Global Economic Observer |
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| Online Access: | http://www.globeco.ro/wp-content/uploads/vol/split/vol_8_no_1/geo_2020_vol8_no1_art_009.pdf |
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| author | CLAUDIA GABRIELA BAICU IULIA MONICA OEHLER-ŞINCAI OLIMPIA STATE |
| author_facet | CLAUDIA GABRIELA BAICU IULIA MONICA OEHLER-ŞINCAI OLIMPIA STATE |
| author_sort | CLAUDIA GABRIELA BAICU |
| collection | DOAJ |
| description | Banks’ reputation was severely deteriorated by the global financial crisis as public trust in banks diminished considerably. Based on this background, the goal of this paper is to assess the reputation risk perception from the Romanian banks’ standpoint, with focus on the post-crisis period. In order to achieve this purpose, we have resorted to a survey among the major banks operating in Romania and have investigated the regulatory measures implemented to increase trust in banks. The study results reveal that the importance of the reputation risk has increased over the past ten years and customer satisfaction is a relevant factor for bank reputation. The regulatory measures to enhance financial stability and trust in banks include strengthening capital requirements and macro prudential measures to avoid over-indebtedness of households. |
| format | Article |
| id | doaj-art-3a8e2bb5cbc34f72aa6c72bfdcf6b906 |
| institution | Kabale University |
| issn | 2343-9742 2343-9750 |
| language | English |
| publishDate | 2020-06-01 |
| publisher | Nicolae Titulescu University |
| record_format | Article |
| series | Global Economic Observer |
| spelling | doaj-art-3a8e2bb5cbc34f72aa6c72bfdcf6b9062025-08-20T03:41:47ZengNicolae Titulescu UniversityGlobal Economic Observer2343-97422343-97502020-06-01815762Banks’ Perspective Regarding Reputational Risk in RomaniaCLAUDIA GABRIELA BAICU0IULIA MONICA OEHLER-ŞINCAI1OLIMPIA STATE2PhD, Department of Economic Integration and Financial Markets Institute for World Economy of the Romanian Academy 13, Calea 13 Septembrie, Bucharest ROMANIA, baicuclaudia70@yahoo.roPhD, Department of World Economic Analysis Institute for World Economy of the Romanian Academy 13, Calea 13 Septembrie, Bucharest ROMANIA, oehler.sincai@gmail.comProfessor PhD, Vice Dean of the Faculty of Business and Tourism The Bucharest University of Economic Studies 6, Piata Romana, Bucharest ROMANIA, olimpia.state@yahoo.comBanks’ reputation was severely deteriorated by the global financial crisis as public trust in banks diminished considerably. Based on this background, the goal of this paper is to assess the reputation risk perception from the Romanian banks’ standpoint, with focus on the post-crisis period. In order to achieve this purpose, we have resorted to a survey among the major banks operating in Romania and have investigated the regulatory measures implemented to increase trust in banks. The study results reveal that the importance of the reputation risk has increased over the past ten years and customer satisfaction is a relevant factor for bank reputation. The regulatory measures to enhance financial stability and trust in banks include strengthening capital requirements and macro prudential measures to avoid over-indebtedness of households.http://www.globeco.ro/wp-content/uploads/vol/split/vol_8_no_1/geo_2020_vol8_no1_art_009.pdfreputational risktrustbanking sectorregulatory frameworkcustomer satisfactionromania |
| spellingShingle | CLAUDIA GABRIELA BAICU IULIA MONICA OEHLER-ŞINCAI OLIMPIA STATE Banks’ Perspective Regarding Reputational Risk in Romania Global Economic Observer reputational risk trust banking sector regulatory framework customer satisfaction romania |
| title | Banks’ Perspective Regarding Reputational Risk in Romania |
| title_full | Banks’ Perspective Regarding Reputational Risk in Romania |
| title_fullStr | Banks’ Perspective Regarding Reputational Risk in Romania |
| title_full_unstemmed | Banks’ Perspective Regarding Reputational Risk in Romania |
| title_short | Banks’ Perspective Regarding Reputational Risk in Romania |
| title_sort | banks perspective regarding reputational risk in romania |
| topic | reputational risk trust banking sector regulatory framework customer satisfaction romania |
| url | http://www.globeco.ro/wp-content/uploads/vol/split/vol_8_no_1/geo_2020_vol8_no1_art_009.pdf |
| work_keys_str_mv | AT claudiagabrielabaicu banksperspectiveregardingreputationalriskinromania AT iuliamonicaoehlersincai banksperspectiveregardingreputationalriskinromania AT olimpiastate banksperspectiveregardingreputationalriskinromania |