THE ROLE OF HUMAN RESOURCE MANAGEMENT IN SERVICE QUALITY IMPROVEMENT OF HOTEL BUSINESSES
In order a hotel business to achieve a long-term quality performance, it should train, empower and actively involve the employees in the service process. Therefore, the involvement of Human Resourse Management (HRM) department is imperative. The purpose of this study is to explore the level that HR...
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| Format: | Article |
| Language: | English |
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University of Huelva
2022-09-01
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| Series: | Enlightening Tourism: A Pathmaking Journal |
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| Online Access: | https://www.uhu.es/publicaciones/ojs/index.php/et/article/view/7277 |
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| author | Maria Greasidou Ioannis Valachis |
| author_facet | Maria Greasidou Ioannis Valachis |
| author_sort | Maria Greasidou |
| collection | DOAJ |
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In order a hotel business to achieve a long-term quality performance, it should train, empower and actively involve the employees in the service process. Therefore, the involvement of Human Resourse Management (HRM) department is imperative. The purpose of this study is to explore the level that HRM basic approaches are applied by hotels, particularly those fundamental requirements that might enhance quality service provision. Furthermore, the paper is examining the individual and unique characteristics of the hotel units, such as size, categorization etc., in an effort to reveal possible diversions and correlations according to the HRM implemented philosophy. According to the research findings, the examined hotels adopt a range of agreed HR policies and practices that are more likely to create organizations aiming to compete on the basis of high-quality services. Moreover, the hotels that apply greater HRM principles are those of great capacity. This can be explained due to the large number of hotel employees; their number, along with the fact that hospitality is a labour-intensive industry, necessitates HRM practices to play an important role in service quality provision. One more interesting finding arising from this research is that the category of the hotel does not play an important role at the degree that a hotel applies HRM best practices.
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| format | Article |
| id | doaj-art-39e3736d61814d6aa0d0aee2a73665c8 |
| institution | OA Journals |
| issn | 2174-548X |
| language | English |
| publishDate | 2022-09-01 |
| publisher | University of Huelva |
| record_format | Article |
| series | Enlightening Tourism: A Pathmaking Journal |
| spelling | doaj-art-39e3736d61814d6aa0d0aee2a73665c82025-08-20T02:02:54ZengUniversity of HuelvaEnlightening Tourism: A Pathmaking Journal2174-548X2022-09-0112310.33776/et.v12i3.7277THE ROLE OF HUMAN RESOURCE MANAGEMENT IN SERVICE QUALITY IMPROVEMENT OF HOTEL BUSINESSESMaria Greasidou0Ioannis Valachis1Hellenic Open UniversityHellenic Open University In order a hotel business to achieve a long-term quality performance, it should train, empower and actively involve the employees in the service process. Therefore, the involvement of Human Resourse Management (HRM) department is imperative. The purpose of this study is to explore the level that HRM basic approaches are applied by hotels, particularly those fundamental requirements that might enhance quality service provision. Furthermore, the paper is examining the individual and unique characteristics of the hotel units, such as size, categorization etc., in an effort to reveal possible diversions and correlations according to the HRM implemented philosophy. According to the research findings, the examined hotels adopt a range of agreed HR policies and practices that are more likely to create organizations aiming to compete on the basis of high-quality services. Moreover, the hotels that apply greater HRM principles are those of great capacity. This can be explained due to the large number of hotel employees; their number, along with the fact that hospitality is a labour-intensive industry, necessitates HRM practices to play an important role in service quality provision. One more interesting finding arising from this research is that the category of the hotel does not play an important role at the degree that a hotel applies HRM best practices. https://www.uhu.es/publicaciones/ojs/index.php/et/article/view/7277Hospitality IndustryHuman Resourse ManagementQuality of ServiceBest Practices |
| spellingShingle | Maria Greasidou Ioannis Valachis THE ROLE OF HUMAN RESOURCE MANAGEMENT IN SERVICE QUALITY IMPROVEMENT OF HOTEL BUSINESSES Enlightening Tourism: A Pathmaking Journal Hospitality Industry Human Resourse Management Quality of Service Best Practices |
| title | THE ROLE OF HUMAN RESOURCE MANAGEMENT IN SERVICE QUALITY IMPROVEMENT OF HOTEL BUSINESSES |
| title_full | THE ROLE OF HUMAN RESOURCE MANAGEMENT IN SERVICE QUALITY IMPROVEMENT OF HOTEL BUSINESSES |
| title_fullStr | THE ROLE OF HUMAN RESOURCE MANAGEMENT IN SERVICE QUALITY IMPROVEMENT OF HOTEL BUSINESSES |
| title_full_unstemmed | THE ROLE OF HUMAN RESOURCE MANAGEMENT IN SERVICE QUALITY IMPROVEMENT OF HOTEL BUSINESSES |
| title_short | THE ROLE OF HUMAN RESOURCE MANAGEMENT IN SERVICE QUALITY IMPROVEMENT OF HOTEL BUSINESSES |
| title_sort | role of human resource management in service quality improvement of hotel businesses |
| topic | Hospitality Industry Human Resourse Management Quality of Service Best Practices |
| url | https://www.uhu.es/publicaciones/ojs/index.php/et/article/view/7277 |
| work_keys_str_mv | AT mariagreasidou theroleofhumanresourcemanagementinservicequalityimprovementofhotelbusinesses AT ioannisvalachis theroleofhumanresourcemanagementinservicequalityimprovementofhotelbusinesses AT mariagreasidou roleofhumanresourcemanagementinservicequalityimprovementofhotelbusinesses AT ioannisvalachis roleofhumanresourcemanagementinservicequalityimprovementofhotelbusinesses |