ATTRIBUTE FACTORS INFLUENCING CUSTOMER OVERALL SATISFACTION IN HOTEL SERVICES – EXAMPLE OF GEORGIA

ATTRIBUTE FACTORS INFLUENCING CUSTOMER OVERALL SATISFACTION IN HOTEL SERVICES – EXAMPLE OF GEORGIA

The present research focuses on measuring service quality and customer satisfaction in the hotel industry. The aim is to identify overall satisfaction with hotel services in Georgia and the factors influencing it. This issue is of particular pertinence, given its impact on both the image of the cou...

Full description

Saved in:
Bibliographic Details
Main Authors: Nana Katsitadze, Natalia Kharadze, Maia Giorgobiani
Format: Article
Language:English
Published: Izdevnieciba “Baltija Publishing” 2025-07-01
Series:Baltic Journal of Economic Studies
Subjects:
customer satisfaction
service quality
SERVEQUAL
HOLSERV
Online Access:http://baltijapublishing.lv/index.php/issue/article/view/2952
Tags: Add Tag
No Tags, Be the first to tag this record!

Similar Items

Similar Items