The Effect of Service Quality, Corporate Image, Customer Trust, Customer Satisfaction, And Customer Experience on Customer Loyalty at PT Pelindo (Persero) (Case Study at Tanjung Intan, Gresik, And Tanjung Perak Port)

The Effect of Service Quality, Corporate Image, Customer Trust, Customer Satisfaction, And Customer Experience on Customer Loyalty at PT Pelindo (Persero) (Case Study at Tanjung Intan, Gresik, And Tanjung Perak Port)

This study aims to analyze the effect of service quality, company image, customer trust, customer satisfaction, and customer experience on customer loyalty at PT Pelindo (Persero). The data collection technique uses a purposive sampling method, where the requirement to be sampled is service users w...

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Bibliographic Details
Main Authors: Puput Tri Hantoro, Herni Justiana Astuti, Erny Rachmawati, Wida Purwidianti
Format: Article
Language:English
Published: Universitas KH Abdul Chalim, Prodi Ekonomi Syariah 2025-03-01
Series:Indonesian Interdisciplinary Journal of Sharia Economics
Subjects:
Service Quality, Company Image, Customer Trust, Customer Satisfaction, Customer Experience, Customer Loyalty
Online Access:https://www.e-journal.uac.ac.id/index.php/iijse/article/view/6356
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