Exploring usability metrics in continuous glucose monitoring systems: insights from the voice of people with diabetes in Italy

IntroductionContinuous Glucose Monitoring (CGM) systems are crucial in diabetes management, offering clinical and psychological benefits despite operational challenges. Usability assessment of real-time and intermittently-scanned CGM systems is a notable research gap. This study, in collaboration wi...

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Main Authors: Martina Manzoni, Davide Minotti, Giovanni Toletti, Andrea Boaretto
Format: Article
Language:English
Published: Frontiers Media S.A. 2025-03-01
Series:Frontiers in Clinical Diabetes and Healthcare
Subjects:
Online Access:https://www.frontiersin.org/articles/10.3389/fcdhc.2025.1472471/full
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author Martina Manzoni
Davide Minotti
Giovanni Toletti
Andrea Boaretto
author_facet Martina Manzoni
Davide Minotti
Giovanni Toletti
Andrea Boaretto
author_sort Martina Manzoni
collection DOAJ
description IntroductionContinuous Glucose Monitoring (CGM) systems are crucial in diabetes management, offering clinical and psychological benefits despite operational challenges. Usability assessment of real-time and intermittently-scanned CGM systems is a notable research gap. This study, in collaboration with diabetes patient associations, explores CGM usability from the perspective of Italian individuals with diabetes.MethodsA roundtable discussion with patient association representatives was conducted to discuss CGM usability, followed by a detailed online survey of 281 Italian patients on CGM usage, satisfaction, and feature preferences.ResultsFindings show a significant positive impact on Quality of Life (87/100) and moderate usability (66/100). Core CGM functions are widely used, while data sharing with healthcare professionals is underutilized. The study offers diverse insights into CGM usability from both the roundtable and survey data.ConclusionsThe study underscores the importance of CGM in diabetes management and highlights the need for continuous technological improvements. It emphasizes the role of patient associations in enhancing communication with manufacturers and CGM education. Effective collaboration between healthcare professionals and patients is vital for optimal CGM use, advocating for personalized care strategies tailored to individual patient needs.
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spelling doaj-art-355ab3ec8ae84a7eb80582827e283d552025-08-20T02:52:38ZengFrontiers Media S.A.Frontiers in Clinical Diabetes and Healthcare2673-66162025-03-01610.3389/fcdhc.2025.14724711472471Exploring usability metrics in continuous glucose monitoring systems: insights from the voice of people with diabetes in ItalyMartina Manzoni0Davide Minotti1Giovanni Toletti2Andrea Boaretto3Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milan, ItalyDepartment of Management, Economics and Industrial Engineering, Politecnico di Milano, Milan, ItalyDepartment of Management, Economics and Industrial Engineering, Politecnico di Milano, Milan, ItalyPersonalive srl, Milan, ItalyIntroductionContinuous Glucose Monitoring (CGM) systems are crucial in diabetes management, offering clinical and psychological benefits despite operational challenges. Usability assessment of real-time and intermittently-scanned CGM systems is a notable research gap. This study, in collaboration with diabetes patient associations, explores CGM usability from the perspective of Italian individuals with diabetes.MethodsA roundtable discussion with patient association representatives was conducted to discuss CGM usability, followed by a detailed online survey of 281 Italian patients on CGM usage, satisfaction, and feature preferences.ResultsFindings show a significant positive impact on Quality of Life (87/100) and moderate usability (66/100). Core CGM functions are widely used, while data sharing with healthcare professionals is underutilized. The study offers diverse insights into CGM usability from both the roundtable and survey data.ConclusionsThe study underscores the importance of CGM in diabetes management and highlights the need for continuous technological improvements. It emphasizes the role of patient associations in enhancing communication with manufacturers and CGM education. Effective collaboration between healthcare professionals and patients is vital for optimal CGM use, advocating for personalized care strategies tailored to individual patient needs.https://www.frontiersin.org/articles/10.3389/fcdhc.2025.1472471/fullcontinuous glucose monitoringusability indicatorsdiabetes managementpatient perspectivesuser satisfactionquality of life
spellingShingle Martina Manzoni
Davide Minotti
Giovanni Toletti
Andrea Boaretto
Exploring usability metrics in continuous glucose monitoring systems: insights from the voice of people with diabetes in Italy
Frontiers in Clinical Diabetes and Healthcare
continuous glucose monitoring
usability indicators
diabetes management
patient perspectives
user satisfaction
quality of life
title Exploring usability metrics in continuous glucose monitoring systems: insights from the voice of people with diabetes in Italy
title_full Exploring usability metrics in continuous glucose monitoring systems: insights from the voice of people with diabetes in Italy
title_fullStr Exploring usability metrics in continuous glucose monitoring systems: insights from the voice of people with diabetes in Italy
title_full_unstemmed Exploring usability metrics in continuous glucose monitoring systems: insights from the voice of people with diabetes in Italy
title_short Exploring usability metrics in continuous glucose monitoring systems: insights from the voice of people with diabetes in Italy
title_sort exploring usability metrics in continuous glucose monitoring systems insights from the voice of people with diabetes in italy
topic continuous glucose monitoring
usability indicators
diabetes management
patient perspectives
user satisfaction
quality of life
url https://www.frontiersin.org/articles/10.3389/fcdhc.2025.1472471/full
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