Service-oriented job crafting for employee well-being in hotel industry: a job demands-resources perspective
The hotel industry, recognizing the critical need to understand the dynamics between job demands, job resources, service-oriented job crafting and employee well-being, investigates this interplay utilizing the Job-Demands-Resources (JD-R) theory as its framework. The study employed a quantitative me...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2025-12-01
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| Series: | Cogent Business & Management |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311975.2025.2463816 |
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| author | Yustisia Kristiana Rosdiana Sijabat Niko Sudibjo Innocentius Bernarto |
| author_facet | Yustisia Kristiana Rosdiana Sijabat Niko Sudibjo Innocentius Bernarto |
| author_sort | Yustisia Kristiana |
| collection | DOAJ |
| description | The hotel industry, recognizing the critical need to understand the dynamics between job demands, job resources, service-oriented job crafting and employee well-being, investigates this interplay utilizing the Job-Demands-Resources (JD-R) theory as its framework. The study employed a quantitative method, specifically a cross-sectional survey, with a sample comprising 259 hotel managers from five-star hotels in Jakarta, Indonesia, selected through purposive sampling. The analysis employed partial least squares structural equation modeling (PLS-SEM) to examine the relationship between variables. This study revealed that both job demands and job resources positively influence service-oriented job crafting and employee well-being, with service-oriented job crafting mediating the relationships between job demands and resources on employee well-being, highlighting the pivotal role of job resources. This study holds significant implications for management to support job resources, manage job demands and create programs to enhance service-oriented job crafting, and it provides insights for the government to facilitate professional certification in the hotel industry. By targeting employees in five-star Jakarta hotels, this study sets a precedent for future research in other Indonesian cities to explore additional mediators like work engagement or servant leadership, potentially improving strategies for enhancing employee well-being in the hotel sector. |
| format | Article |
| id | doaj-art-32be5d00524140c4b784ea4aa275b32f |
| institution | OA Journals |
| issn | 2331-1975 |
| language | English |
| publishDate | 2025-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Business & Management |
| spelling | doaj-art-32be5d00524140c4b784ea4aa275b32f2025-08-20T02:38:10ZengTaylor & Francis GroupCogent Business & Management2331-19752025-12-0112110.1080/23311975.2025.2463816Service-oriented job crafting for employee well-being in hotel industry: a job demands-resources perspectiveYustisia Kristiana0Rosdiana Sijabat1Niko Sudibjo2Innocentius Bernarto3Faculty of Hospitality and Tourism, Universitas Pelita Harapan, Tangerang, IndonesiaDepartment of Business Administration, Universitas Katolik Indonesia Atma Jaya, Jakarta, IndonesiaFaculty of Education, Universitas Pelita Harapan, Tangerang, IndonesiaFaculty of Economics and Business, Universitas Pelita Harapan, Tangerang, IndonesiaThe hotel industry, recognizing the critical need to understand the dynamics between job demands, job resources, service-oriented job crafting and employee well-being, investigates this interplay utilizing the Job-Demands-Resources (JD-R) theory as its framework. The study employed a quantitative method, specifically a cross-sectional survey, with a sample comprising 259 hotel managers from five-star hotels in Jakarta, Indonesia, selected through purposive sampling. The analysis employed partial least squares structural equation modeling (PLS-SEM) to examine the relationship between variables. This study revealed that both job demands and job resources positively influence service-oriented job crafting and employee well-being, with service-oriented job crafting mediating the relationships between job demands and resources on employee well-being, highlighting the pivotal role of job resources. This study holds significant implications for management to support job resources, manage job demands and create programs to enhance service-oriented job crafting, and it provides insights for the government to facilitate professional certification in the hotel industry. By targeting employees in five-star Jakarta hotels, this study sets a precedent for future research in other Indonesian cities to explore additional mediators like work engagement or servant leadership, potentially improving strategies for enhancing employee well-being in the hotel sector.https://www.tandfonline.com/doi/10.1080/23311975.2025.2463816Employee well-beinghoteljob demandsjob resourcesservice-oriented job craftingstructural equation modeling |
| spellingShingle | Yustisia Kristiana Rosdiana Sijabat Niko Sudibjo Innocentius Bernarto Service-oriented job crafting for employee well-being in hotel industry: a job demands-resources perspective Cogent Business & Management Employee well-being hotel job demands job resources service-oriented job crafting structural equation modeling |
| title | Service-oriented job crafting for employee well-being in hotel industry: a job demands-resources perspective |
| title_full | Service-oriented job crafting for employee well-being in hotel industry: a job demands-resources perspective |
| title_fullStr | Service-oriented job crafting for employee well-being in hotel industry: a job demands-resources perspective |
| title_full_unstemmed | Service-oriented job crafting for employee well-being in hotel industry: a job demands-resources perspective |
| title_short | Service-oriented job crafting for employee well-being in hotel industry: a job demands-resources perspective |
| title_sort | service oriented job crafting for employee well being in hotel industry a job demands resources perspective |
| topic | Employee well-being hotel job demands job resources service-oriented job crafting structural equation modeling |
| url | https://www.tandfonline.com/doi/10.1080/23311975.2025.2463816 |
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