Service-oriented job crafting for employee well-being in hotel industry: a job demands-resources perspective
The hotel industry, recognizing the critical need to understand the dynamics between job demands, job resources, service-oriented job crafting and employee well-being, investigates this interplay utilizing the Job-Demands-Resources (JD-R) theory as its framework. The study employed a quantitative me...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2025-12-01
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| Series: | Cogent Business & Management |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311975.2025.2463816 |
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| Summary: | The hotel industry, recognizing the critical need to understand the dynamics between job demands, job resources, service-oriented job crafting and employee well-being, investigates this interplay utilizing the Job-Demands-Resources (JD-R) theory as its framework. The study employed a quantitative method, specifically a cross-sectional survey, with a sample comprising 259 hotel managers from five-star hotels in Jakarta, Indonesia, selected through purposive sampling. The analysis employed partial least squares structural equation modeling (PLS-SEM) to examine the relationship between variables. This study revealed that both job demands and job resources positively influence service-oriented job crafting and employee well-being, with service-oriented job crafting mediating the relationships between job demands and resources on employee well-being, highlighting the pivotal role of job resources. This study holds significant implications for management to support job resources, manage job demands and create programs to enhance service-oriented job crafting, and it provides insights for the government to facilitate professional certification in the hotel industry. By targeting employees in five-star Jakarta hotels, this study sets a precedent for future research in other Indonesian cities to explore additional mediators like work engagement or servant leadership, potentially improving strategies for enhancing employee well-being in the hotel sector. |
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| ISSN: | 2331-1975 |