Yapp, E. H., & Yeap, J. A. Assessing the determinants of customer-perceived value and customer satisfaction in e-hailing services: An Importance-Performance Matrix Analysis (IPMA) Approach. Taylor & Francis Group.
Chicago Style (17th ed.) CitationYapp, Emily H.T., and Jasmine A.L Yeap. Assessing the Determinants of Customer-perceived Value and Customer Satisfaction in E-hailing Services: An Importance-Performance Matrix Analysis (IPMA) Approach. Taylor & Francis Group.
MLA (9th ed.) CitationYapp, Emily H.T., and Jasmine A.L Yeap. Assessing the Determinants of Customer-perceived Value and Customer Satisfaction in E-hailing Services: An Importance-Performance Matrix Analysis (IPMA) Approach. Taylor & Francis Group.
Warning: These citations may not always be 100% accurate.