Policy Development Framework for Operations Management During Crises: A Multiple Case Study of Nueva Ecija Cooperatives Amid the COVID-19 Pandemic
The COVID-19 pandemic presented unprecedented challenges to businesses worldwide, including cooperatives in Nueva Ecija, Philippines. These organizations faced unique trials due to their distinct structure and operations. This study aims to understand the crisis management strategies employed by the...
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| Format: | Article |
| Language: | English |
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Universitat Politècnica de València
2025-02-01
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| Series: | WPOM : Working Papers on Operations Management |
| Subjects: | |
| Online Access: | https://polipapers.upv.es/index.php/WPOM/article/view/22162 |
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| Summary: | The COVID-19 pandemic presented unprecedented challenges to businesses worldwide, including cooperatives in Nueva Ecija, Philippines. These organizations faced unique trials due to their distinct structure and operations. This study aims to understand the crisis management strategies employed by these cooperatives during the pandemic. Utilizing Mitroff's (1994) five stages of crisis, resilience theory, and stakeholder theory, the research provides a comprehensive view of how cooperatives navigated each stage of the crisis.
Data analysis reveals that these cooperatives not only survived but also implemented multifaceted strategies to thrive amidst the challenges. Significant findings include their initial reactions, emergency planning, mitigation efforts, resumption of operations, and resilience building. The study underscores the importance of resilience and stakeholder engagement in effective crisis management, contributing to the academic discourse on cooperative management in crisis scenarios and offering practical guidance for cooperative leaders and policymakers.
The study concludes that crisis management of cooperatives in Nueva Ecija was aligned with stakeholder theory, resilience theory, and Mitroff’s five stages of crisis management. Initially unprepared, they quickly adapted by implementing emergency planning, digital communication, safety protocols, workforce management, and financial support. As operations cautiously resumed, they balanced economic recovery with health concerns. This research highlights that the cooperatives in Nueva Ecija effectively navigated the COVID-19 crisis, adhering to crisis management principles and providing valuable insights for similar organizations in managing future crises. |
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| ISSN: | 1989-9068 |