Exploring factors affecting patient satisfaction in online healthcare: A machine learning approach grounded in empathy theory

Exploring factors affecting patient satisfaction in online healthcare: A machine learning approach grounded in empathy theory

Objective Empathy between doctors and patients is crucial in enhancing patient satisfaction with medical consultations. This study, grounded in empathy theory, employs natural language processing and machine learning algorithms to explore the factors influencing patient satisfaction in online health...

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Bibliographic Details
Main Authors: Junbai Chen, Guoping Wu, Tong Zhang, Butian Zhao, Ruojia Wang, Xing Zhai, Fengying Guo
Format: Article
Language:English
Published: SAGE Publishing 2024-12-01
Series:Digital Health
Online Access:https://doi.org/10.1177/20552076241309223
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