Parent and caregiver preferences for eHealth programs

Abstract Background Online programs serve as an important avenue for delivering mental health and parenting services worldwide. The quantity of online programs proliferated during the COVID-19 pandemic with developers emphasizing the potential to improve accessibility and reduce barriers of in-perso...

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Main Authors: Nicole A. C. Tongol, Robert J. W. McHardy, Kaeley M. Simpson, Kailey E. Penner, Charlie Rioux, Emily E. Cameron, Ryan Giuliano, Lianne M. Tomfohr-Madsen, Ashley Stewart-Tufescu, Tracie O. Afifi, Tasmia Hai, Leslie E. Roos
Format: Article
Language:English
Published: BMC 2025-07-01
Series:BMC Public Health
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Online Access:https://doi.org/10.1186/s12889-025-22612-8
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author Nicole A. C. Tongol
Robert J. W. McHardy
Kaeley M. Simpson
Kailey E. Penner
Charlie Rioux
Emily E. Cameron
Ryan Giuliano
Lianne M. Tomfohr-Madsen
Ashley Stewart-Tufescu
Tracie O. Afifi
Tasmia Hai
Leslie E. Roos
author_facet Nicole A. C. Tongol
Robert J. W. McHardy
Kaeley M. Simpson
Kailey E. Penner
Charlie Rioux
Emily E. Cameron
Ryan Giuliano
Lianne M. Tomfohr-Madsen
Ashley Stewart-Tufescu
Tracie O. Afifi
Tasmia Hai
Leslie E. Roos
author_sort Nicole A. C. Tongol
collection DOAJ
description Abstract Background Online programs serve as an important avenue for delivering mental health and parenting services worldwide. The quantity of online programs proliferated during the COVID-19 pandemic with developers emphasizing the potential to improve accessibility and reduce barriers of in-person programming (e.g., arranging transportation, childcare, and scheduling). However, Canadian parents’ and caregivers’ preferences for features they desire in online family mental health supports are unknown. Understanding these preferences would better allow for the creation of programs that are best suited to meet parents’ needs. Thus, the present study examined parent mental health program preferences, barriers to access, and how different sociodemographic factors predicted preferences for aspects such as program features (e.g., duration delivery format). Methods Self-report surveys were administered in 2023 via the online crowdsourcing platform AskingCanadians to parents and primary caregivers of children ages 0 to 5 years. Descriptive statistics examined parent mental health program preferences and barriers. Regression models examined sociodemographic predictors of these preferences and barriers. Results Participants identified a range of preferences across program structure and coaching, as well as challenges associated with program access. Parents most preferred programs with a web-based delivery format (72%), a duration of 2–4 weeks (27%), and psychologists as program coaches (51.4%). The most highly endorsed barriers were lack of time (42.2%) and limited internet access (25.1%). Sociodemographic factors including parent gender, household income, education, and ethnicity also consistently predicted preference for various program characteristics. Conclusions This research provides an important first step toward creating more accessible online mental health and parent mental health programs by ensuring the voices of the parents who will use these services are heard in program development and adaptation. Future research should investigate how to address accessibility and inclusivity barriers to participating in parent mental health programs for diverse families based on their differential preferences.
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spelling doaj-art-2f094c81b2dc4285a490dc99fa6fba7c2025-08-20T03:04:11ZengBMCBMC Public Health1471-24582025-07-0125112010.1186/s12889-025-22612-8Parent and caregiver preferences for eHealth programsNicole A. C. Tongol0Robert J. W. McHardy1Kaeley M. Simpson2Kailey E. Penner3Charlie Rioux4Emily E. Cameron5Ryan Giuliano6Lianne M. Tomfohr-Madsen7Ashley Stewart-Tufescu8Tracie O. Afifi9Tasmia Hai10Leslie E. Roos11Department of Psychology, University of ManitobaDepartment of Psychology, University of ManitobaDepartment of Psychology, University of ManitobaDepartment of Psychology, University of ManitobaDepartment of Interdisciplinary Human Sciences, Texas Tech UniversityDepartment of Psychology, University of ManitobaDepartment of Psychology, University of ManitobaDepartment of Educational and Counselling Psychology, and Special Education, University of British ColumbiaChildren’s Hospital Research Institute of Manitoba, University of ManitobaDepartment of Community Health Sciences, University of ManitobaDepartment of Educational & Counselling Psychology, McGill UniversityDepartment of Psychology, University of ManitobaAbstract Background Online programs serve as an important avenue for delivering mental health and parenting services worldwide. The quantity of online programs proliferated during the COVID-19 pandemic with developers emphasizing the potential to improve accessibility and reduce barriers of in-person programming (e.g., arranging transportation, childcare, and scheduling). However, Canadian parents’ and caregivers’ preferences for features they desire in online family mental health supports are unknown. Understanding these preferences would better allow for the creation of programs that are best suited to meet parents’ needs. Thus, the present study examined parent mental health program preferences, barriers to access, and how different sociodemographic factors predicted preferences for aspects such as program features (e.g., duration delivery format). Methods Self-report surveys were administered in 2023 via the online crowdsourcing platform AskingCanadians to parents and primary caregivers of children ages 0 to 5 years. Descriptive statistics examined parent mental health program preferences and barriers. Regression models examined sociodemographic predictors of these preferences and barriers. Results Participants identified a range of preferences across program structure and coaching, as well as challenges associated with program access. Parents most preferred programs with a web-based delivery format (72%), a duration of 2–4 weeks (27%), and psychologists as program coaches (51.4%). The most highly endorsed barriers were lack of time (42.2%) and limited internet access (25.1%). Sociodemographic factors including parent gender, household income, education, and ethnicity also consistently predicted preference for various program characteristics. Conclusions This research provides an important first step toward creating more accessible online mental health and parent mental health programs by ensuring the voices of the parents who will use these services are heard in program development and adaptation. Future research should investigate how to address accessibility and inclusivity barriers to participating in parent mental health programs for diverse families based on their differential preferences.https://doi.org/10.1186/s12889-025-22612-8User preferencesParenting programsYoung childrenOnline resourcesFamiliesMental health
spellingShingle Nicole A. C. Tongol
Robert J. W. McHardy
Kaeley M. Simpson
Kailey E. Penner
Charlie Rioux
Emily E. Cameron
Ryan Giuliano
Lianne M. Tomfohr-Madsen
Ashley Stewart-Tufescu
Tracie O. Afifi
Tasmia Hai
Leslie E. Roos
Parent and caregiver preferences for eHealth programs
BMC Public Health
User preferences
Parenting programs
Young children
Online resources
Families
Mental health
title Parent and caregiver preferences for eHealth programs
title_full Parent and caregiver preferences for eHealth programs
title_fullStr Parent and caregiver preferences for eHealth programs
title_full_unstemmed Parent and caregiver preferences for eHealth programs
title_short Parent and caregiver preferences for eHealth programs
title_sort parent and caregiver preferences for ehealth programs
topic User preferences
Parenting programs
Young children
Online resources
Families
Mental health
url https://doi.org/10.1186/s12889-025-22612-8
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