How User Group Identity Formation and Maintenance Are Embedded in a Larger Project’s Identity
Purpose: This study explores how the identity of a user group consisting of interface stakeholders is formed and maintained within a larger project. Study design/methodology/approach: We employed a qualitative research design coupled with an inductive case study method. User group interviews serv...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
International School for Social and Business Studies
2024-12-01
|
| Series: | International Journal of Management, Knowledge and Learning |
| Subjects: | |
| Online Access: | https://toknowpress.net/submission/index.php/ijmkl/article/view/180 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | Purpose: This study explores how the identity of a user group consisting of interface stakeholders is formed and maintained within a larger project.
Study design/methodology/approach: We employed a qualitative research design coupled with an inductive case study method. User group interviews served as the primary research data, and project documentation was used as a secondary source of empirical material.
Findings: Our findings are twofold. First, we identified means for project organizations to align user groups with a large hospital construction project identity: adequate information, accountability, clear communication, sufficient resources and training, and rewards for group effort. Second, we found ways for the user group to identify with the project’s identity: a clear understanding of their roles and responsibilities, a good network with other project members, and necessary support and recognition.
Originality/value: While identity in temporary organizations and internal stakeholder involvement have been studied to some extent, the identification of external or interface stakeholders has received limited attention. Our study offers a novel approach to involving user group contributions in project success.
|
|---|---|
| ISSN: | 2232-5697 |