Trust models and theories in human–computer interaction: A systematic literature review
Trust in human–computer interaction (HCI) has been studied from multiple angles using a variety of theoretical frameworks. However, there is no comprehensive overview of these frameworks in the literature. We conducted a systematic literature review of 47 studies to establish a body of knowledge on...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2024-12-01
|
| Series: | Computers in Human Behavior Reports |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2451958824001283 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1850113631404949504 |
|---|---|
| author | Siddharth Gulati Joe McDonagh Sonia Sousa David Lamas |
| author_facet | Siddharth Gulati Joe McDonagh Sonia Sousa David Lamas |
| author_sort | Siddharth Gulati |
| collection | DOAJ |
| description | Trust in human–computer interaction (HCI) has been studied from multiple angles using a variety of theoretical frameworks. However, there is no comprehensive overview of these frameworks in the literature. We conducted a systematic literature review of 47 studies to establish a body of knowledge on trust frameworks in HCI. We found that 22 studies used theories from diverse fields such as psychology, economics, and communication to study trust formation and development. Our review highlights the challenge of capturing the dynamic nature of trust in HCI, given the complex interplay of multiple underlying factors. We also identify significant gaps in the current body of literature, highlighting the scarcity of standardized, empirically validated instruments for trust measurement. To address these issues, we propose avenues for future research, both theoretical and empirical. Furthermore, we emphasize the imperative of advancing new methods to capture better the multi-dimensional nature of trust. Our review contributes to broadening the discourse on trust in HCI, stimulating further inquiry and offering valuable insights for future research and practice. |
| format | Article |
| id | doaj-art-2e3363bf842743a682312a16b65d5b81 |
| institution | OA Journals |
| issn | 2451-9588 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Computers in Human Behavior Reports |
| spelling | doaj-art-2e3363bf842743a682312a16b65d5b812025-08-20T02:37:06ZengElsevierComputers in Human Behavior Reports2451-95882024-12-011610049510.1016/j.chbr.2024.100495Trust models and theories in human–computer interaction: A systematic literature reviewSiddharth Gulati0Joe McDonagh1Sonia Sousa2David Lamas3University of Manchester, Oxford Road, Manchester, M13 9PL, United Kingdom; Corresponding author.Trinity College Dublin, Dublin 2, College Green, Dublin, D02 PN40, IrelandSchool of Digital Technologies, Tallinn University, Tallinn, 10120, EstoniaSchool of Digital Technologies, Tallinn University, Tallinn, 10120, EstoniaTrust in human–computer interaction (HCI) has been studied from multiple angles using a variety of theoretical frameworks. However, there is no comprehensive overview of these frameworks in the literature. We conducted a systematic literature review of 47 studies to establish a body of knowledge on trust frameworks in HCI. We found that 22 studies used theories from diverse fields such as psychology, economics, and communication to study trust formation and development. Our review highlights the challenge of capturing the dynamic nature of trust in HCI, given the complex interplay of multiple underlying factors. We also identify significant gaps in the current body of literature, highlighting the scarcity of standardized, empirically validated instruments for trust measurement. To address these issues, we propose avenues for future research, both theoretical and empirical. Furthermore, we emphasize the imperative of advancing new methods to capture better the multi-dimensional nature of trust. Our review contributes to broadening the discourse on trust in HCI, stimulating further inquiry and offering valuable insights for future research and practice.http://www.sciencedirect.com/science/article/pii/S2451958824001283Human–computer trustMeasuring trust in HCIEmpirical trust researchTrust in HCITrust models in technology |
| spellingShingle | Siddharth Gulati Joe McDonagh Sonia Sousa David Lamas Trust models and theories in human–computer interaction: A systematic literature review Computers in Human Behavior Reports Human–computer trust Measuring trust in HCI Empirical trust research Trust in HCI Trust models in technology |
| title | Trust models and theories in human–computer interaction: A systematic literature review |
| title_full | Trust models and theories in human–computer interaction: A systematic literature review |
| title_fullStr | Trust models and theories in human–computer interaction: A systematic literature review |
| title_full_unstemmed | Trust models and theories in human–computer interaction: A systematic literature review |
| title_short | Trust models and theories in human–computer interaction: A systematic literature review |
| title_sort | trust models and theories in human computer interaction a systematic literature review |
| topic | Human–computer trust Measuring trust in HCI Empirical trust research Trust in HCI Trust models in technology |
| url | http://www.sciencedirect.com/science/article/pii/S2451958824001283 |
| work_keys_str_mv | AT siddharthgulati trustmodelsandtheoriesinhumancomputerinteractionasystematicliteraturereview AT joemcdonagh trustmodelsandtheoriesinhumancomputerinteractionasystematicliteraturereview AT soniasousa trustmodelsandtheoriesinhumancomputerinteractionasystematicliteraturereview AT davidlamas trustmodelsandtheoriesinhumancomputerinteractionasystematicliteraturereview |