Effective communication

In the quest to establish communication as a critical management function both literature and research have stressed the importance of effective communication as a prerequisites to the success of various programmes including service quality. Effective internal communication, leadership and employee...

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Main Author: Mélani Fletcher
Format: Article
Language:English
Published: University of Johannesburg 2022-10-01
Series:Communicare
Subjects:
Online Access:https://journals.uj.ac.za/index.php/jcsa/article/view/1849
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author Mélani Fletcher
author_facet Mélani Fletcher
author_sort Mélani Fletcher
collection DOAJ
description In the quest to establish communication as a critical management function both literature and research have stressed the importance of effective communication as a prerequisites to the success of various programmes including service quality. Effective internal communication, leadership and employee issues seem to be three generic aspects of critical importance in the potential success of any organisation. This article will attempt to give academic insight into the link between service quality initiatives and these three aspects and will attempt to underline the importance thereof with current research results.
format Article
id doaj-art-2d4b5b3fcfb44bb89ff23fc2f3801187
institution Kabale University
issn 0259-0069
2957-7950
language English
publishDate 2022-10-01
publisher University of Johannesburg
record_format Article
series Communicare
spelling doaj-art-2d4b5b3fcfb44bb89ff23fc2f38011872025-01-20T08:49:52ZengUniversity of JohannesburgCommunicare0259-00692957-79502022-10-0118110.36615/jcsa.v18i1.1849Effective communicationMélani Fletcher0University of Pretoria In the quest to establish communication as a critical management function both literature and research have stressed the importance of effective communication as a prerequisites to the success of various programmes including service quality. Effective internal communication, leadership and employee issues seem to be three generic aspects of critical importance in the potential success of any organisation. This article will attempt to give academic insight into the link between service quality initiatives and these three aspects and will attempt to underline the importance thereof with current research results. https://journals.uj.ac.za/index.php/jcsa/article/view/1849communicationservice qualityinternal communicationleadershipemployee
spellingShingle Mélani Fletcher
Effective communication
Communicare
communication
service quality
internal communication
leadership
employee
title Effective communication
title_full Effective communication
title_fullStr Effective communication
title_full_unstemmed Effective communication
title_short Effective communication
title_sort effective communication
topic communication
service quality
internal communication
leadership
employee
url https://journals.uj.ac.za/index.php/jcsa/article/view/1849
work_keys_str_mv AT melanifletcher effectivecommunication