Navigating Change: Experiences of Digitalisation Projects Within the Swedish Transport Administration
Background: Digital transformation has emerged as an important theme in contemporary organisational studies, particularly within public sector institutions striving to enhance operational efficiency, improve service delivery, and foster innovation. This study aimed to explore the experiences of key...
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MDPI AG
2025-01-01
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| Series: | Administrative Sciences |
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| author | Fredrik Molin Eva Norrman Brandt |
| author_facet | Fredrik Molin Eva Norrman Brandt |
| author_sort | Fredrik Molin |
| collection | DOAJ |
| description | Background: Digital transformation has emerged as an important theme in contemporary organisational studies, particularly within public sector institutions striving to enhance operational efficiency, improve service delivery, and foster innovation. This study aimed to explore the experiences of key actors within the Swedish Transport Administration, focusing on the challenges and opportunities associated with digital transformation. The research questions were as follows: (1) How do key actors perceive the effectiveness of the organisation’s management control systems in supporting digitalisation efforts? (2) What challenges and opportunities do key actors identify in the project management approach for implementing digital transformation initiatives? (3) How do key actors view the alignment between project-level goals and the Administration’s overarching strategic goals for digitalisation? Methods: The study employed a qualitative approach, conducting semi-structured interviews (<i>n</i> = 18) with participants from the Administration. Data from the interviews were analysed using an open coding approach. Results: The findings revealed that (1) respondents favour a more centralised and cohesive approach to management control, (2) there is a notable lack of expertise in change management, and (3) alignment between strategic and project-level objectives is insufficient, creating challenges in ensuring consistency and coherence in the implementation of digitalisation efforts. Conclusions: The results shed light on issues regarding management control, prioritisation, and the coordination of digitalisation efforts within a public sector administration. |
| format | Article |
| id | doaj-art-2d3ca39f50cd4fceb6c7a0171681036b |
| institution | Kabale University |
| issn | 2076-3387 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | MDPI AG |
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| series | Administrative Sciences |
| spelling | doaj-art-2d3ca39f50cd4fceb6c7a0171681036b2025-01-24T13:15:20ZengMDPI AGAdministrative Sciences2076-33872025-01-011511810.3390/admsci15010018Navigating Change: Experiences of Digitalisation Projects Within the Swedish Transport AdministrationFredrik Molin0Eva Norrman Brandt1IPF, The Institute for Leadership and Organizational Development, Uppsala University, Kungsängsgatan 5B, 753 22 Uppsala, SwedenIPF, The Institute for Leadership and Organizational Development, Uppsala University, Kungsängsgatan 5B, 753 22 Uppsala, SwedenBackground: Digital transformation has emerged as an important theme in contemporary organisational studies, particularly within public sector institutions striving to enhance operational efficiency, improve service delivery, and foster innovation. This study aimed to explore the experiences of key actors within the Swedish Transport Administration, focusing on the challenges and opportunities associated with digital transformation. The research questions were as follows: (1) How do key actors perceive the effectiveness of the organisation’s management control systems in supporting digitalisation efforts? (2) What challenges and opportunities do key actors identify in the project management approach for implementing digital transformation initiatives? (3) How do key actors view the alignment between project-level goals and the Administration’s overarching strategic goals for digitalisation? Methods: The study employed a qualitative approach, conducting semi-structured interviews (<i>n</i> = 18) with participants from the Administration. Data from the interviews were analysed using an open coding approach. Results: The findings revealed that (1) respondents favour a more centralised and cohesive approach to management control, (2) there is a notable lack of expertise in change management, and (3) alignment between strategic and project-level objectives is insufficient, creating challenges in ensuring consistency and coherence in the implementation of digitalisation efforts. Conclusions: The results shed light on issues regarding management control, prioritisation, and the coordination of digitalisation efforts within a public sector administration.https://www.mdpi.com/2076-3387/15/1/18digitalisationpublic organisationmanagement controlSwedenqualitative method |
| spellingShingle | Fredrik Molin Eva Norrman Brandt Navigating Change: Experiences of Digitalisation Projects Within the Swedish Transport Administration Administrative Sciences digitalisation public organisation management control Sweden qualitative method |
| title | Navigating Change: Experiences of Digitalisation Projects Within the Swedish Transport Administration |
| title_full | Navigating Change: Experiences of Digitalisation Projects Within the Swedish Transport Administration |
| title_fullStr | Navigating Change: Experiences of Digitalisation Projects Within the Swedish Transport Administration |
| title_full_unstemmed | Navigating Change: Experiences of Digitalisation Projects Within the Swedish Transport Administration |
| title_short | Navigating Change: Experiences of Digitalisation Projects Within the Swedish Transport Administration |
| title_sort | navigating change experiences of digitalisation projects within the swedish transport administration |
| topic | digitalisation public organisation management control Sweden qualitative method |
| url | https://www.mdpi.com/2076-3387/15/1/18 |
| work_keys_str_mv | AT fredrikmolin navigatingchangeexperiencesofdigitalisationprojectswithintheswedishtransportadministration AT evanorrmanbrandt navigatingchangeexperiencesofdigitalisationprojectswithintheswedishtransportadministration |