INSTITUTIONALIZATION AND EMOTIONAL LABOUR BEHAVIOUR: A RESEARCH IN HOSPITALITY ORGANIZATIONS
ABSTRACTIncreasing competition and globalization make obligatory businesses to go toward differentiation. In competitive environment, that businesses institutionalize and make efforts of the different product and service toward customers enables them to proceed one step furt...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Selcuk University Press
2018-04-01
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| Series: | Sosyal Ekonomik Araştırmalar Dergisi |
| Subjects: | |
| Online Access: | https://dergipark.org.tr/tr/download/article-file/466178 |
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