Revealing the impact of social exchange theory on financial performance: a systematic review of the mediating role of human resource performance
This study applies Social Exchange Theory (SET) to examine how Perceived Organizational Support (POS), Perceived Procedural Justice (PPJ), and trust influence workplace behaviors, including employee performance, voluntary turnover, and financial outcomes. A systematic analysis of 71 articles from th...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2025-12-01
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| Series: | Cogent Business & Management |
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| Online Access: | https://www.tandfonline.com/doi/10.1080/23311975.2025.2475983 |
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| _version_ | 1849392963328671744 |
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| author | Omar Rajâa Amal Mekkaoui |
| author_facet | Omar Rajâa Amal Mekkaoui |
| author_sort | Omar Rajâa |
| collection | DOAJ |
| description | This study applies Social Exchange Theory (SET) to examine how Perceived Organizational Support (POS), Perceived Procedural Justice (PPJ), and trust influence workplace behaviors, including employee performance, voluntary turnover, and financial outcomes. A systematic analysis of 71 articles from the Scopus database (1986–2023) was conducted to evaluate the impact of these concepts on human and organizational performance. The findings reveal that POS boosts productivity and retention, contributing to financial success. POS and PPJ foster fairness and trust, improving workplace dynamics. Trust in management emerges as vital for collaboration, loyalty, and performance. Human resource performance mediates these factors, linking relational constructs to measurable financial outcomes. The originality of this research lies in its focus on integrating SET principles with practical human resource strategies, offering a novel approach to understanding and enhancing the interplay between relational factors and financial performance. This research goes beyond confirming established relationships by extending the literature to provide a comprehensive understanding of how relational constructs translate into measurable financial outcomes. By aligning POS, PPJ, and trust with HR practices, this study highlights the value of relational dynamics in fostering engagement and achieving sustainable success. Practically, organizations can leverage these findings to enhance their HR practices, implement strategies to strengthen POS, PPJ, and trust. For instance, companies can develop structured support programs for employees, establish transparent and fair procedural frameworks, and foster a culture of trust through consistent and ethical leadership. By adopting these strategic actions, organizations can optimize employee engagement, improve retention rates, and drive sustainable financial success. |
| format | Article |
| id | doaj-art-2cbe711e5b8a4e2b86f7a21e195986e6 |
| institution | Kabale University |
| issn | 2331-1975 |
| language | English |
| publishDate | 2025-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Business & Management |
| spelling | doaj-art-2cbe711e5b8a4e2b86f7a21e195986e62025-08-20T03:40:37ZengTaylor & Francis GroupCogent Business & Management2331-19752025-12-0112110.1080/23311975.2025.2475983Revealing the impact of social exchange theory on financial performance: a systematic review of the mediating role of human resource performanceOmar Rajâa0Amal Mekkaoui1Informatics and Quantitative Management Techniques (ITQG), Business Management Research Laboratory (LaRGE), Ibn Zohr University, within the National School of Business and Management (ENCG), Agadir, MoroccoInformatics and Quantitative Management Techniques (ITQG), Business Management Research Laboratory (LaRGE), Ibn Zohr University, within the National School of Business and Management (ENCG), Agadir, MoroccoThis study applies Social Exchange Theory (SET) to examine how Perceived Organizational Support (POS), Perceived Procedural Justice (PPJ), and trust influence workplace behaviors, including employee performance, voluntary turnover, and financial outcomes. A systematic analysis of 71 articles from the Scopus database (1986–2023) was conducted to evaluate the impact of these concepts on human and organizational performance. The findings reveal that POS boosts productivity and retention, contributing to financial success. POS and PPJ foster fairness and trust, improving workplace dynamics. Trust in management emerges as vital for collaboration, loyalty, and performance. Human resource performance mediates these factors, linking relational constructs to measurable financial outcomes. The originality of this research lies in its focus on integrating SET principles with practical human resource strategies, offering a novel approach to understanding and enhancing the interplay between relational factors and financial performance. This research goes beyond confirming established relationships by extending the literature to provide a comprehensive understanding of how relational constructs translate into measurable financial outcomes. By aligning POS, PPJ, and trust with HR practices, this study highlights the value of relational dynamics in fostering engagement and achieving sustainable success. Practically, organizations can leverage these findings to enhance their HR practices, implement strategies to strengthen POS, PPJ, and trust. For instance, companies can develop structured support programs for employees, establish transparent and fair procedural frameworks, and foster a culture of trust through consistent and ethical leadership. By adopting these strategic actions, organizations can optimize employee engagement, improve retention rates, and drive sustainable financial success.https://www.tandfonline.com/doi/10.1080/23311975.2025.2475983Social exchange theoryperceived organizational supportperceived procedural justicetrusthuman resource performancefinancial performance |
| spellingShingle | Omar Rajâa Amal Mekkaoui Revealing the impact of social exchange theory on financial performance: a systematic review of the mediating role of human resource performance Cogent Business & Management Social exchange theory perceived organizational support perceived procedural justice trust human resource performance financial performance |
| title | Revealing the impact of social exchange theory on financial performance: a systematic review of the mediating role of human resource performance |
| title_full | Revealing the impact of social exchange theory on financial performance: a systematic review of the mediating role of human resource performance |
| title_fullStr | Revealing the impact of social exchange theory on financial performance: a systematic review of the mediating role of human resource performance |
| title_full_unstemmed | Revealing the impact of social exchange theory on financial performance: a systematic review of the mediating role of human resource performance |
| title_short | Revealing the impact of social exchange theory on financial performance: a systematic review of the mediating role of human resource performance |
| title_sort | revealing the impact of social exchange theory on financial performance a systematic review of the mediating role of human resource performance |
| topic | Social exchange theory perceived organizational support perceived procedural justice trust human resource performance financial performance |
| url | https://www.tandfonline.com/doi/10.1080/23311975.2025.2475983 |
| work_keys_str_mv | AT omarrajaa revealingtheimpactofsocialexchangetheoryonfinancialperformanceasystematicreviewofthemediatingroleofhumanresourceperformance AT amalmekkaoui revealingtheimpactofsocialexchangetheoryonfinancialperformanceasystematicreviewofthemediatingroleofhumanresourceperformance |