Peranan Pemerintah Desa dalam Meningkatkan Kualitas Pelayanan Administrasi kepada Masyarakat
Role is a set of expectations imposed on an individual who occupies a certain social position. This study aims to determine the role of village government in improving the quality of administrative services to the community in the Office of Village Head Aek Korsik. The method of resear...
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| Format: | Article |
| Language: | English |
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Universitas Medan Area
2019-01-01
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| Series: | Perspektif: Jurnal Ilmu-ilmu Sosial |
| Subjects: | |
| Online Access: | http://ojs.uma.ac.id/index.php/perspektif/article/view/2543 |
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| author | Erdipa Panjaitan Rosmala Dewi Nina Angelia |
| author_facet | Erdipa Panjaitan Rosmala Dewi Nina Angelia |
| author_sort | Erdipa Panjaitan |
| collection | DOAJ |
| description | Role is a set of expectations imposed on an individual who occupies a certain social position. This study aims to determine the role of village government in improving the quality of administrative services to the community in the Office of Village Head Aek Korsik. The method of research used is a descriptive qualitative method approach that focuses on the role of village government in improving the quality of administrative services to the community at the Head Office of Aek Korsik Village Aek Kuo Sub-district, North Labuhanbatu Regency. The results showed that the quality of administrative services in the Head Office of Aek Korsik Village Aek Kuo Sub-district, North Labuhanbatu Regency has applied Tangible, Reliability, Responsiveness, Assurance, and Emphaty dimensions and their indicators. However, there are still some indicators that have not run in accordance with the expectations of the community, including the inconvenience of service places including facilities and infrastructure that have not been complete, the employee has not effectively used SOP (Standard Operating Procedure) in the service process, and there are still employees who are not friendly in the service process. |
| format | Article |
| id | doaj-art-2a15b24703904a3a851979bd7bb55bea |
| institution | Kabale University |
| issn | 2085-0328 |
| language | English |
| publishDate | 2019-01-01 |
| publisher | Universitas Medan Area |
| record_format | Article |
| series | Perspektif: Jurnal Ilmu-ilmu Sosial |
| spelling | doaj-art-2a15b24703904a3a851979bd7bb55bea2025-01-02T23:37:17ZengUniversitas Medan AreaPerspektif: Jurnal Ilmu-ilmu Sosial2085-03282019-01-0181323810.31289/perspektif.v8i1.25431690Peranan Pemerintah Desa dalam Meningkatkan Kualitas Pelayanan Administrasi kepada MasyarakatErdipa Panjaitan0Rosmala Dewi1Nina Angelia2Universitas Medan AreaUniversitas Medan AreaUniversitas Medan AreaRole is a set of expectations imposed on an individual who occupies a certain social position. This study aims to determine the role of village government in improving the quality of administrative services to the community in the Office of Village Head Aek Korsik. The method of research used is a descriptive qualitative method approach that focuses on the role of village government in improving the quality of administrative services to the community at the Head Office of Aek Korsik Village Aek Kuo Sub-district, North Labuhanbatu Regency. The results showed that the quality of administrative services in the Head Office of Aek Korsik Village Aek Kuo Sub-district, North Labuhanbatu Regency has applied Tangible, Reliability, Responsiveness, Assurance, and Emphaty dimensions and their indicators. However, there are still some indicators that have not run in accordance with the expectations of the community, including the inconvenience of service places including facilities and infrastructure that have not been complete, the employee has not effectively used SOP (Standard Operating Procedure) in the service process, and there are still employees who are not friendly in the service process.http://ojs.uma.ac.id/index.php/perspektif/article/view/2543role, service quality, community satisfaction. |
| spellingShingle | Erdipa Panjaitan Rosmala Dewi Nina Angelia Peranan Pemerintah Desa dalam Meningkatkan Kualitas Pelayanan Administrasi kepada Masyarakat Perspektif: Jurnal Ilmu-ilmu Sosial role, service quality, community satisfaction. |
| title | Peranan Pemerintah Desa dalam Meningkatkan Kualitas Pelayanan Administrasi kepada Masyarakat |
| title_full | Peranan Pemerintah Desa dalam Meningkatkan Kualitas Pelayanan Administrasi kepada Masyarakat |
| title_fullStr | Peranan Pemerintah Desa dalam Meningkatkan Kualitas Pelayanan Administrasi kepada Masyarakat |
| title_full_unstemmed | Peranan Pemerintah Desa dalam Meningkatkan Kualitas Pelayanan Administrasi kepada Masyarakat |
| title_short | Peranan Pemerintah Desa dalam Meningkatkan Kualitas Pelayanan Administrasi kepada Masyarakat |
| title_sort | peranan pemerintah desa dalam meningkatkan kualitas pelayanan administrasi kepada masyarakat |
| topic | role, service quality, community satisfaction. |
| url | http://ojs.uma.ac.id/index.php/perspektif/article/view/2543 |
| work_keys_str_mv | AT erdipapanjaitan perananpemerintahdesadalammeningkatkankualitaspelayananadministrasikepadamasyarakat AT rosmaladewi perananpemerintahdesadalammeningkatkankualitaspelayananadministrasikepadamasyarakat AT ninaangelia perananpemerintahdesadalammeningkatkankualitaspelayananadministrasikepadamasyarakat |