Construction of the Invoicing Process through Process Mining and Business Intelligence in the Colombian Pharmaceutical Sector
The invoicing process is critical to the financial management of organizations. However, modeling this process presents challenges such as data updating, information availability, and aligning planned activities with the actual execution of the process. One difficulty is that designing the invoicing...
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| Format: | Article |
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MDPI AG
2024-09-01
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| Series: | Computers |
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| Online Access: | https://www.mdpi.com/2073-431X/13/10/245 |
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| author | Jhon Wilder Sanchez-Obando Néstor Darío Duque-Méndez Oscar Mauricio Bedoya Herrera |
| author_facet | Jhon Wilder Sanchez-Obando Néstor Darío Duque-Méndez Oscar Mauricio Bedoya Herrera |
| author_sort | Jhon Wilder Sanchez-Obando |
| collection | DOAJ |
| description | The invoicing process is critical to the financial management of organizations. However, modeling this process presents challenges such as data updating, information availability, and aligning planned activities with the actual execution of the process. One difficulty is that designing the invoicing process requires extensive knowledge of the activities involved, and process representations based on organizational repositories are not necessarily aligned with the actual invoicing processes in the organization. Process Mining is complemented by the use of dashboards, which are inherent to business intelligence and allow for visual tracking of process behavior. This paper explores how the combination of process mining and business intelligence can enable a new level of process modeling that addresses specific issues in constructing processes that are aligned with real-world activities. To accomplish this, we first propose the Design Science Research (DSR) methodology, which outlines how a researcher or practitioner should approach the task of modeling a specific process using Process Mining augmented with dashboard resources. The research strategy was to identify the most appropriate methodology to construct the actual billing process, which led to the identification of the DSR methodology. This methodology, with its 12-step plan, allowed the construction of an artifact representing the actual invoicing process. Ultimately, the objective of constructing a real invoicing process in the Colombian pharmaceutical sector is achieved through the development of an artifact, complemented by business intelligence dashboards that ensure the alignment of the execution of activities within the process. |
| format | Article |
| id | doaj-art-2a0c1d1275a94ec08df282a49856fb68 |
| institution | OA Journals |
| issn | 2073-431X |
| language | English |
| publishDate | 2024-09-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Computers |
| spelling | doaj-art-2a0c1d1275a94ec08df282a49856fb682025-08-20T02:11:15ZengMDPI AGComputers2073-431X2024-09-01131024510.3390/computers13100245Construction of the Invoicing Process through Process Mining and Business Intelligence in the Colombian Pharmaceutical SectorJhon Wilder Sanchez-Obando0Néstor Darío Duque-Méndez1Oscar Mauricio Bedoya Herrera2School of Economics and Finance, Universidad de Manizales, Manizales 170001, ColombiaInformation, Technology and Informatics Department, Universidad Nacional de Colombia sede Manizales, Manizales 170001, ColombiaThe Department of Systems and Informatics, Universidad de Caldas, Manizales 170001, ColombiaThe invoicing process is critical to the financial management of organizations. However, modeling this process presents challenges such as data updating, information availability, and aligning planned activities with the actual execution of the process. One difficulty is that designing the invoicing process requires extensive knowledge of the activities involved, and process representations based on organizational repositories are not necessarily aligned with the actual invoicing processes in the organization. Process Mining is complemented by the use of dashboards, which are inherent to business intelligence and allow for visual tracking of process behavior. This paper explores how the combination of process mining and business intelligence can enable a new level of process modeling that addresses specific issues in constructing processes that are aligned with real-world activities. To accomplish this, we first propose the Design Science Research (DSR) methodology, which outlines how a researcher or practitioner should approach the task of modeling a specific process using Process Mining augmented with dashboard resources. The research strategy was to identify the most appropriate methodology to construct the actual billing process, which led to the identification of the DSR methodology. This methodology, with its 12-step plan, allowed the construction of an artifact representing the actual invoicing process. Ultimately, the objective of constructing a real invoicing process in the Colombian pharmaceutical sector is achieved through the development of an artifact, complemented by business intelligence dashboards that ensure the alignment of the execution of activities within the process.https://www.mdpi.com/2073-431X/13/10/245process miningprocessespharmaceutical sectorbusiness intelligenceDSR |
| spellingShingle | Jhon Wilder Sanchez-Obando Néstor Darío Duque-Méndez Oscar Mauricio Bedoya Herrera Construction of the Invoicing Process through Process Mining and Business Intelligence in the Colombian Pharmaceutical Sector Computers process mining processes pharmaceutical sector business intelligence DSR |
| title | Construction of the Invoicing Process through Process Mining and Business Intelligence in the Colombian Pharmaceutical Sector |
| title_full | Construction of the Invoicing Process through Process Mining and Business Intelligence in the Colombian Pharmaceutical Sector |
| title_fullStr | Construction of the Invoicing Process through Process Mining and Business Intelligence in the Colombian Pharmaceutical Sector |
| title_full_unstemmed | Construction of the Invoicing Process through Process Mining and Business Intelligence in the Colombian Pharmaceutical Sector |
| title_short | Construction of the Invoicing Process through Process Mining and Business Intelligence in the Colombian Pharmaceutical Sector |
| title_sort | construction of the invoicing process through process mining and business intelligence in the colombian pharmaceutical sector |
| topic | process mining processes pharmaceutical sector business intelligence DSR |
| url | https://www.mdpi.com/2073-431X/13/10/245 |
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