Key indicators for organizational performance measurement
Each organization for assessing the amount of utility and desirability of their activities, especially in complex and dynamic environments, requires determining and ranking the vital performance indicators. Indicators provide essential links among strategy, execution and ultimate value creation. The...
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| Format: | Article |
| Language: | English |
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Growing Science
2014-09-01
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| Series: | Management Science Letters |
| Subjects: | |
| Online Access: | http://www.growingscience.com/msl/Vol4/msl_2014_254.pdf |
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| _version_ | 1849307940495818752 |
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| author | Firoozeh Haddadi Tahere Yaghoobi |
| author_facet | Firoozeh Haddadi Tahere Yaghoobi |
| author_sort | Firoozeh Haddadi |
| collection | DOAJ |
| description | Each organization for assessing the amount of utility and desirability of their activities, especially in complex and dynamic environments, requires determining and ranking the vital performance indicators. Indicators provide essential links among strategy, execution and ultimate value creation. The aim of this paper is to develop a framework, which identifies and prioritizes Key Performance Indicators (KPIs) that a company should focus on them to define and measure progress towards organizational objectives. For this purpose, an applied research was conducted in 2013 in an Iranian telecommunication company. We first determined the objectives of the company with respect to four perspectives of BSC (Balanced Scorecard) framework. Next, performance indicators were listed and paired wise comparisons were accomplished by company's high-ranked employees through standard Analytic Hierarchy Process (AHP) questionnaires. This helped us establish the weight of each indicator and to rank them, accordingly. |
| format | Article |
| id | doaj-art-29fbbfcfeec14e9fa1a3344f95d04ccc |
| institution | Kabale University |
| issn | 1923-2934 1923-9343 |
| language | English |
| publishDate | 2014-09-01 |
| publisher | Growing Science |
| record_format | Article |
| series | Management Science Letters |
| spelling | doaj-art-29fbbfcfeec14e9fa1a3344f95d04ccc2025-08-20T03:54:36ZengGrowing ScienceManagement Science Letters1923-29341923-93432014-09-01492021203010.5267/j.msl.2014.8.019Key indicators for organizational performance measurementFiroozeh HaddadiTahere YaghoobiEach organization for assessing the amount of utility and desirability of their activities, especially in complex and dynamic environments, requires determining and ranking the vital performance indicators. Indicators provide essential links among strategy, execution and ultimate value creation. The aim of this paper is to develop a framework, which identifies and prioritizes Key Performance Indicators (KPIs) that a company should focus on them to define and measure progress towards organizational objectives. For this purpose, an applied research was conducted in 2013 in an Iranian telecommunication company. We first determined the objectives of the company with respect to four perspectives of BSC (Balanced Scorecard) framework. Next, performance indicators were listed and paired wise comparisons were accomplished by company's high-ranked employees through standard Analytic Hierarchy Process (AHP) questionnaires. This helped us establish the weight of each indicator and to rank them, accordingly.http://www.growingscience.com/msl/Vol4/msl_2014_254.pdfTurnover intentionsKey Performance Indicators (KPIs)BSCAHPTelecom Company |
| spellingShingle | Firoozeh Haddadi Tahere Yaghoobi Key indicators for organizational performance measurement Management Science Letters Turnover intentions Key Performance Indicators (KPIs) BSC AHP Telecom Company |
| title | Key indicators for organizational performance measurement |
| title_full | Key indicators for organizational performance measurement |
| title_fullStr | Key indicators for organizational performance measurement |
| title_full_unstemmed | Key indicators for organizational performance measurement |
| title_short | Key indicators for organizational performance measurement |
| title_sort | key indicators for organizational performance measurement |
| topic | Turnover intentions Key Performance Indicators (KPIs) BSC AHP Telecom Company |
| url | http://www.growingscience.com/msl/Vol4/msl_2014_254.pdf |
| work_keys_str_mv | AT firoozehhaddadi keyindicatorsfororganizationalperformancemeasurement AT tahereyaghoobi keyindicatorsfororganizationalperformancemeasurement |