Natural Language Processing–Based Technologies Along the Customer Journey—A Systematic Review and Co-Occurrence Analysis
Interactions between consumers and companies are increasingly relying on technologies such as chatbots and voice assistants that are based on natural language processing (NLP) techniques. With the advent of more sophisticated technologies such as transformers and generative artificial intelligence,...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Wiley
2025-01-01
|
| Series: | Human Behavior and Emerging Technologies |
| Online Access: | http://dx.doi.org/10.1155/hbe2/1205909 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|