Delivering seamless urban mobility: expert recommendations and best practices for consumer-centric Mobility-as-a-Service solutions
This paper provides a general framework and practical guidance for the key stakeholders involved in the Mobility-as-a-Service (MaaS) concept, identifying specific domains requiring targeted development. It adopts a holistic approach to explore three crucial levers: consumer perspective, payment mode...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2025-12-01
|
| Series: | Urban, Planning and Transport Research |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/21650020.2025.2501999 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849729223104659456 |
|---|---|
| author | Victoria Labajo Stefanie Nagel |
| author_facet | Victoria Labajo Stefanie Nagel |
| author_sort | Victoria Labajo |
| collection | DOAJ |
| description | This paper provides a general framework and practical guidance for the key stakeholders involved in the Mobility-as-a-Service (MaaS) concept, identifying specific domains requiring targeted development. It adopts a holistic approach to explore three crucial levers: consumer perspective, payment model, and public – private cooperation, aiming to pinpoint the aspects essential for the further development of the concept. The MaaS concept is still at an early stage of development. A deeper understanding of appropriate measures for its continued evolution is needed to achieve sustainable mobility through an integrated multimodal transport platform. After a comprehensive analysis of existing models, literature, and expert interviews, three critical dimensions were identified – sustainability, scalability, and viability – as key to ensuring the long-term success and stability of MaaS. Recommendations for further development focus on these identified areas and underscore the need for effective cooperation between public and private actors to accelerate the concept’s advancement. |
| format | Article |
| id | doaj-art-28d166a5f7bd443da8471e79de476149 |
| institution | DOAJ |
| issn | 2165-0020 |
| language | English |
| publishDate | 2025-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Urban, Planning and Transport Research |
| spelling | doaj-art-28d166a5f7bd443da8471e79de4761492025-08-20T03:09:16ZengTaylor & Francis GroupUrban, Planning and Transport Research2165-00202025-12-0113110.1080/21650020.2025.2501999Delivering seamless urban mobility: expert recommendations and best practices for consumer-centric Mobility-as-a-Service solutionsVictoria Labajo0Stefanie Nagel1ICADE - Faculty of Economics and Business Administration, Universidad Pontificia Comillas, Madrid, SpainICADE - Faculty of Economics and Business Administration, Universidad Pontificia Comillas, Madrid, SpainThis paper provides a general framework and practical guidance for the key stakeholders involved in the Mobility-as-a-Service (MaaS) concept, identifying specific domains requiring targeted development. It adopts a holistic approach to explore three crucial levers: consumer perspective, payment model, and public – private cooperation, aiming to pinpoint the aspects essential for the further development of the concept. The MaaS concept is still at an early stage of development. A deeper understanding of appropriate measures for its continued evolution is needed to achieve sustainable mobility through an integrated multimodal transport platform. After a comprehensive analysis of existing models, literature, and expert interviews, three critical dimensions were identified – sustainability, scalability, and viability – as key to ensuring the long-term success and stability of MaaS. Recommendations for further development focus on these identified areas and underscore the need for effective cooperation between public and private actors to accelerate the concept’s advancement.https://www.tandfonline.com/doi/10.1080/21650020.2025.2501999Sustainable mobilityurban challengesshared mobilityMobility-as-a-Service (MaaS)MaaS ecosystem |
| spellingShingle | Victoria Labajo Stefanie Nagel Delivering seamless urban mobility: expert recommendations and best practices for consumer-centric Mobility-as-a-Service solutions Urban, Planning and Transport Research Sustainable mobility urban challenges shared mobility Mobility-as-a-Service (MaaS) MaaS ecosystem |
| title | Delivering seamless urban mobility: expert recommendations and best practices for consumer-centric Mobility-as-a-Service solutions |
| title_full | Delivering seamless urban mobility: expert recommendations and best practices for consumer-centric Mobility-as-a-Service solutions |
| title_fullStr | Delivering seamless urban mobility: expert recommendations and best practices for consumer-centric Mobility-as-a-Service solutions |
| title_full_unstemmed | Delivering seamless urban mobility: expert recommendations and best practices for consumer-centric Mobility-as-a-Service solutions |
| title_short | Delivering seamless urban mobility: expert recommendations and best practices for consumer-centric Mobility-as-a-Service solutions |
| title_sort | delivering seamless urban mobility expert recommendations and best practices for consumer centric mobility as a service solutions |
| topic | Sustainable mobility urban challenges shared mobility Mobility-as-a-Service (MaaS) MaaS ecosystem |
| url | https://www.tandfonline.com/doi/10.1080/21650020.2025.2501999 |
| work_keys_str_mv | AT victorialabajo deliveringseamlessurbanmobilityexpertrecommendationsandbestpracticesforconsumercentricmobilityasaservicesolutions AT stefanienagel deliveringseamlessurbanmobilityexpertrecommendationsandbestpracticesforconsumercentricmobilityasaservicesolutions |