Potential impact of data source and interoperability messaging on health information technology (HIT) users: a study series from the United States Department of Veterans Affairs

Background The promise of Health Information Exchange (HIE) systems rests in their potential to provide clinicians and administrative staff rapid access to relevant patient data to support judgement and decision-making. However, HIE systems can have usability and technical issues, as well as fail to...

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Main Authors: Jennifer Herout, Donna Baggetta, Amanda Cournoyer, Aaron S Dietz, Jane Robbins, Kyle Maddox, Jolie Dobre
Format: Article
Language:English
Published: BMJ Publishing Group 2019-12-01
Series:BMJ Health & Care Informatics
Online Access:https://informatics.bmj.com/content/26/1/e000014.full
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author Jennifer Herout
Donna Baggetta
Amanda Cournoyer
Aaron S Dietz
Jane Robbins
Kyle Maddox
Jolie Dobre
author_facet Jennifer Herout
Donna Baggetta
Amanda Cournoyer
Aaron S Dietz
Jane Robbins
Kyle Maddox
Jolie Dobre
author_sort Jennifer Herout
collection DOAJ
description Background The promise of Health Information Exchange (HIE) systems rests in their potential to provide clinicians and administrative staff rapid access to relevant patient data to support judgement and decision-making. However, HIE systems can have usability and technical issues, as well as fail to support user workflow.Objective Share the findings from a series of studies that address HIE system deficiencies for an Electronic Health Record (EHR) viewer which accesses multiple data sources.Methods A variety of methods were used, in a series of studies, to gain a better understanding of issues and their mitigation through use of promising EHR viewer features.Results The study series results are presented by the themes that underscore the importance for users to distinguish between data that are available but missing due to connection or system errors, data that are omitted entirely because they are not available and data that are excluded due to filtered search criteria.Conclusions The principal findings from this study series led to improvement recommendations for the EHR viewer, as well as citing areas that are ripe for further investigation and analysis.
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issn 2632-1009
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publishDate 2019-12-01
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series BMJ Health & Care Informatics
spelling doaj-art-28a09e8ff01a465890a82e81a57cddb02025-08-20T02:11:19ZengBMJ Publishing GroupBMJ Health & Care Informatics2632-10092019-12-0126110.1136/bmjhci-2019-000014Potential impact of data source and interoperability messaging on health information technology (HIT) users: a study series from the United States Department of Veterans AffairsJennifer Herout0Donna Baggetta1Amanda Cournoyer2Aaron S Dietz3Jane Robbins4Kyle Maddox5Jolie Dobre61 Office of Health Informatics, Veterans Health Administration, Department of Veterans Affairs, Washington, District of Columbia, USA1 Office of Health Informatics, Veterans Health Administration, Department of Veterans Affairs, Washington, District of Columbia, USA1 Office of Health Informatics, Veterans Health Administration, Department of Veterans Affairs, Washington, District of Columbia, USA1 Office of Health Informatics, Veterans Health Administration, Department of Veterans Affairs, Washington, District of Columbia, USA2 Experience Practice, ICF Next, Fairfax, VA, USA1 Office of Health Informatics, Veterans Health Administration, Department of Veterans Affairs, Washington, District of Columbia, USA3 1 Source Consulting, Inc, Washington, District of Columbia, USABackground The promise of Health Information Exchange (HIE) systems rests in their potential to provide clinicians and administrative staff rapid access to relevant patient data to support judgement and decision-making. However, HIE systems can have usability and technical issues, as well as fail to support user workflow.Objective Share the findings from a series of studies that address HIE system deficiencies for an Electronic Health Record (EHR) viewer which accesses multiple data sources.Methods A variety of methods were used, in a series of studies, to gain a better understanding of issues and their mitigation through use of promising EHR viewer features.Results The study series results are presented by the themes that underscore the importance for users to distinguish between data that are available but missing due to connection or system errors, data that are omitted entirely because they are not available and data that are excluded due to filtered search criteria.Conclusions The principal findings from this study series led to improvement recommendations for the EHR viewer, as well as citing areas that are ripe for further investigation and analysis.https://informatics.bmj.com/content/26/1/e000014.full
spellingShingle Jennifer Herout
Donna Baggetta
Amanda Cournoyer
Aaron S Dietz
Jane Robbins
Kyle Maddox
Jolie Dobre
Potential impact of data source and interoperability messaging on health information technology (HIT) users: a study series from the United States Department of Veterans Affairs
BMJ Health & Care Informatics
title Potential impact of data source and interoperability messaging on health information technology (HIT) users: a study series from the United States Department of Veterans Affairs
title_full Potential impact of data source and interoperability messaging on health information technology (HIT) users: a study series from the United States Department of Veterans Affairs
title_fullStr Potential impact of data source and interoperability messaging on health information technology (HIT) users: a study series from the United States Department of Veterans Affairs
title_full_unstemmed Potential impact of data source and interoperability messaging on health information technology (HIT) users: a study series from the United States Department of Veterans Affairs
title_short Potential impact of data source and interoperability messaging on health information technology (HIT) users: a study series from the United States Department of Veterans Affairs
title_sort potential impact of data source and interoperability messaging on health information technology hit users a study series from the united states department of veterans affairs
url https://informatics.bmj.com/content/26/1/e000014.full
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