Improving service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction and self-efficacy
Abstract : This study aims to analyze the improvement of service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction, and self-efficacy. Optimal service quality and commitment to the profession are key factors in improving organ...
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| Format: | Article |
| Language: | Arabic |
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Yayasan Pendidikan Islam dan Multikultural
2024-10-01
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| Series: | International Journal of Islamic Education, Research and Multiculturalism |
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| Online Access: | https://journal.yaspim.org/index.php/IJIERM/article/view/377 |
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| _version_ | 1850200959965200384 |
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| author | Ichawani Siti Utami Didik Notosudjono Widodo Sunaryo |
| author_facet | Ichawani Siti Utami Didik Notosudjono Widodo Sunaryo |
| author_sort | Ichawani Siti Utami |
| collection | DOAJ |
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Abstract : This study aims to analyze the improvement of service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction, and self-efficacy. Optimal service quality and commitment to the profession are key factors in improving organizational performance, especially in the public service and education sectors. OCB as an extra-role behavior carried out voluntarily by employees is expected to be a driving factor in improving service quality and commitment to the profession. In addition, high job satisfaction and strong self-efficacy also play an important role in strengthening OCB. This study uses a quantitative approach with a survey method on employees in the public service sector. The results of the study indicate that OCB, job satisfaction, and self-efficacy significantly contribute to improving service quality and commitment to the profession. The implications of this study are expected to provide insight for organizational management in developing performance improvement strategies by strengthening these factors.
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| format | Article |
| id | doaj-art-257cc1e4415f470d878dc159d772d4dc |
| institution | OA Journals |
| issn | 2656-3630 2722-7049 |
| language | Arabic |
| publishDate | 2024-10-01 |
| publisher | Yayasan Pendidikan Islam dan Multikultural |
| record_format | Article |
| series | International Journal of Islamic Education, Research and Multiculturalism |
| spelling | doaj-art-257cc1e4415f470d878dc159d772d4dc2025-08-20T02:12:10ZaraYayasan Pendidikan Islam dan MultikulturalInternational Journal of Islamic Education, Research and Multiculturalism2656-36302722-70492024-10-016310.47006/ijierm.v6i3.377Improving service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction and self-efficacyIchawani Siti Utami0Didik Notosudjono 1Widodo Sunaryo 2Program Studi Doktor Manajemen Pendidikan, Sekolah Pascasarjana, Universitas Pakuan, IndonesiaProgram Studi Doktor Manajemen Pendidikan, Sekolah Pascasarjana, Universitas Pakuan, IndonesiaProgram Studi Doktor Manajemen Pendidikan, Sekolah Pascasarjana, Universitas Pakuan, Indonesia Abstract : This study aims to analyze the improvement of service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction, and self-efficacy. Optimal service quality and commitment to the profession are key factors in improving organizational performance, especially in the public service and education sectors. OCB as an extra-role behavior carried out voluntarily by employees is expected to be a driving factor in improving service quality and commitment to the profession. In addition, high job satisfaction and strong self-efficacy also play an important role in strengthening OCB. This study uses a quantitative approach with a survey method on employees in the public service sector. The results of the study indicate that OCB, job satisfaction, and self-efficacy significantly contribute to improving service quality and commitment to the profession. The implications of this study are expected to provide insight for organizational management in developing performance improvement strategies by strengthening these factors. https://journal.yaspim.org/index.php/IJIERM/article/view/377Organizational Citizenship Behavior (OCB),Service Quality,Commitment to Profession |
| spellingShingle | Ichawani Siti Utami Didik Notosudjono Widodo Sunaryo Improving service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction and self-efficacy International Journal of Islamic Education, Research and Multiculturalism Organizational Citizenship Behavior (OCB), Service Quality, Commitment to Profession |
| title | Improving service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction and self-efficacy |
| title_full | Improving service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction and self-efficacy |
| title_fullStr | Improving service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction and self-efficacy |
| title_full_unstemmed | Improving service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction and self-efficacy |
| title_short | Improving service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction and self-efficacy |
| title_sort | improving service quality and commitment to the profession through strengthening organizational citizenship behavior ocb job satisfaction and self efficacy |
| topic | Organizational Citizenship Behavior (OCB), Service Quality, Commitment to Profession |
| url | https://journal.yaspim.org/index.php/IJIERM/article/view/377 |
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