OPERATIONAL COMMUNICATIONS PROCESS AND PERFORMANCE: ROLE OF LEAN SIX SIGMA CRITICAL SUCCESS FACTORS
The study aimed to examine how success factors of six sigma impact operations performance by analysing the operations communications process. For this purpose, data was collected through a self-administered questionnaire from 300 employees of the service industry using the purposive sampling techni...
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| Format: | Article |
| Language: | English |
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Regional Association for Security and crisis management, Belgrade, Serbia
2024-04-01
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| Series: | Operational Research in Engineering Sciences: Theory and Applications |
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| Online Access: | https://oresta.org/menu-script/index.php/oresta/article/view/695 |
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| author | Vimala Venugopal Muthuswamy Dr. D. Dilip |
| author_facet | Vimala Venugopal Muthuswamy Dr. D. Dilip |
| author_sort | Vimala Venugopal Muthuswamy |
| collection | DOAJ |
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The study aimed to examine how success factors of six sigma impact operations performance by analysing the operations communications process. For this purpose, data was collected through a self-administered questionnaire from 300 employees of the service industry using the purposive sampling technique. Employed a quantitative research approach and utilised a cross-sectional research design. The results of the PLS-Structural Equation Modelling technique indicate that various factors, such as project prioritising and selection reviews, project success stories, best practices and benchmarking, an effective lean six-sigma training programme, company involvement in lean six-sigma, and cultural change in LSS projects, have a positive and significant impact on operational performance. In simple terms, the findings indicate that the communication process in operations plays a crucial role in mediating the relationship between lean six-sigma practices and the performance of the service industry in Saudi Arabia. The study's significant mediating effect has made a valuable contribution to the existing literature, providing a foundation for other researchers to further explore their research using an expanded model. In practical terms, the findings provide valuable insights for service organisations in Saudi Arabia, highlighting the importance of prioritising effective communication channels throughout the duration of projects.
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| format | Article |
| id | doaj-art-255b32ebe2844a18bf3014a4d97ece6f |
| institution | OA Journals |
| issn | 2620-1607 2620-1747 |
| language | English |
| publishDate | 2024-04-01 |
| publisher | Regional Association for Security and crisis management, Belgrade, Serbia |
| record_format | Article |
| series | Operational Research in Engineering Sciences: Theory and Applications |
| spelling | doaj-art-255b32ebe2844a18bf3014a4d97ece6f2025-08-20T02:07:16ZengRegional Association for Security and crisis management, Belgrade, SerbiaOperational Research in Engineering Sciences: Theory and Applications2620-16072620-17472024-04-0171OPERATIONAL COMMUNICATIONS PROCESS AND PERFORMANCE: ROLE OF LEAN SIX SIGMA CRITICAL SUCCESS FACTORS Vimala Venugopal Muthuswamy0Dr. D. Dilip1Department of Management, College of Business, King Faisal University, Al-Ahsa 31982, Saudi Arabia.Assistant professor, VIT Business School, Vellore, Tamil Nadu. The study aimed to examine how success factors of six sigma impact operations performance by analysing the operations communications process. For this purpose, data was collected through a self-administered questionnaire from 300 employees of the service industry using the purposive sampling technique. Employed a quantitative research approach and utilised a cross-sectional research design. The results of the PLS-Structural Equation Modelling technique indicate that various factors, such as project prioritising and selection reviews, project success stories, best practices and benchmarking, an effective lean six-sigma training programme, company involvement in lean six-sigma, and cultural change in LSS projects, have a positive and significant impact on operational performance. In simple terms, the findings indicate that the communication process in operations plays a crucial role in mediating the relationship between lean six-sigma practices and the performance of the service industry in Saudi Arabia. The study's significant mediating effect has made a valuable contribution to the existing literature, providing a foundation for other researchers to further explore their research using an expanded model. In practical terms, the findings provide valuable insights for service organisations in Saudi Arabia, highlighting the importance of prioritising effective communication channels throughout the duration of projects. https://oresta.org/menu-script/index.php/oresta/article/view/695Operations PerformanceOperations CommunicationLean Six Sigma FactorsSaudi Arabia |
| spellingShingle | Vimala Venugopal Muthuswamy Dr. D. Dilip OPERATIONAL COMMUNICATIONS PROCESS AND PERFORMANCE: ROLE OF LEAN SIX SIGMA CRITICAL SUCCESS FACTORS Operational Research in Engineering Sciences: Theory and Applications Operations Performance Operations Communication Lean Six Sigma Factors Saudi Arabia |
| title | OPERATIONAL COMMUNICATIONS PROCESS AND PERFORMANCE: ROLE OF LEAN SIX SIGMA CRITICAL SUCCESS FACTORS |
| title_full | OPERATIONAL COMMUNICATIONS PROCESS AND PERFORMANCE: ROLE OF LEAN SIX SIGMA CRITICAL SUCCESS FACTORS |
| title_fullStr | OPERATIONAL COMMUNICATIONS PROCESS AND PERFORMANCE: ROLE OF LEAN SIX SIGMA CRITICAL SUCCESS FACTORS |
| title_full_unstemmed | OPERATIONAL COMMUNICATIONS PROCESS AND PERFORMANCE: ROLE OF LEAN SIX SIGMA CRITICAL SUCCESS FACTORS |
| title_short | OPERATIONAL COMMUNICATIONS PROCESS AND PERFORMANCE: ROLE OF LEAN SIX SIGMA CRITICAL SUCCESS FACTORS |
| title_sort | operational communications process and performance role of lean six sigma critical success factors |
| topic | Operations Performance Operations Communication Lean Six Sigma Factors Saudi Arabia |
| url | https://oresta.org/menu-script/index.php/oresta/article/view/695 |
| work_keys_str_mv | AT vimalavenugopalmuthuswamy operationalcommunicationsprocessandperformanceroleofleansixsigmacriticalsuccessfactors AT drddilip operationalcommunicationsprocessandperformanceroleofleansixsigmacriticalsuccessfactors |