A Framework Determining Service Level in a B2B Environment based on ITIL Framework
Rapid growth of e-commerce has made the competition quite different. In this new environment customers have wide choices and are looking forward to the support which guarantees the delivery of what they have chosen. This leads to complexity in the relationship between the provider and the customer w...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Tehran
2013-07-01
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| Series: | Journal of Information Technology Management |
| Subjects: | |
| Online Access: | https://jitm.ut.ac.ir/article_36527_fae1ab2aa16fdc6577f3b28fb01df814.pdf |
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