Assessing the impact of sustainable logistics service quality on relationship quality: Survey-based evidence in Egypt
Logistics services support customer-relationship building in the supply chain and help the buying companies establish and maintain a sustainable competitive advantage. To empirically quantify the effect, we introduce the Sustainable Logistics Service Quality (SLSQ) scale and measure the impact of SL...
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| Format: | Article |
| Language: | English |
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Elsevier
2022-07-01
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| Series: | Cleaner Logistics and Supply Chain |
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| Online Access: | http://www.sciencedirect.com/science/article/pii/S2772390922000099 |
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| _version_ | 1846159445198897152 |
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| author | Ahmed Hussein Ali Tim Gruchmann Ani Melkonyan |
| author_facet | Ahmed Hussein Ali Tim Gruchmann Ani Melkonyan |
| author_sort | Ahmed Hussein Ali |
| collection | DOAJ |
| description | Logistics services support customer-relationship building in the supply chain and help the buying companies establish and maintain a sustainable competitive advantage. To empirically quantify the effect, we introduce the Sustainable Logistics Service Quality (SLSQ) scale and measure the impact of SLSQ on customer satisfaction and relationship quality in the Egyptian market. Our quantitative research builds on 421 responses collected from small and medium-sized enterprises in Egypt. The identified relationships are tested using maximum likelihood structural equation modeling (ML-SEM) and mediation analysis. The results show that customer satisfaction with SLSQ indeed positively affects single relationship quality second-order dimensions. We further tested the indirect relationships between customer satisfaction, dependence, trust, and commitment confirming the important mediating roles of dependence and trust for relationship quality building. While the study contributes to a better understanding of the underlying mechanisms to build relationship quality, it additionally provides recommendations to increase the performance of LSPs in emerging countries such as Egypt. Finally, the results are discussed against previous literature and concluded by showing limitations and potential future research avenues. |
| format | Article |
| id | doaj-art-24d6882540d340a3b839c0e8c56452d5 |
| institution | Kabale University |
| issn | 2772-3909 |
| language | English |
| publishDate | 2022-07-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Cleaner Logistics and Supply Chain |
| spelling | doaj-art-24d6882540d340a3b839c0e8c56452d52024-11-23T06:31:48ZengElsevierCleaner Logistics and Supply Chain2772-39092022-07-014100036Assessing the impact of sustainable logistics service quality on relationship quality: Survey-based evidence in EgyptAhmed Hussein Ali0Tim Gruchmann1Ani Melkonyan2College of International Transport and Logistics, Arab Academy for Science Technology and Maritime Transport, Alexandria, EgyptGerman Institute for Tourism Research, Westcoast University of Applied Sciences, Heide, GermanyCenter for Logistics and Traffic, University of Duisburg-Essen, Duisburg, GermanyLogistics services support customer-relationship building in the supply chain and help the buying companies establish and maintain a sustainable competitive advantage. To empirically quantify the effect, we introduce the Sustainable Logistics Service Quality (SLSQ) scale and measure the impact of SLSQ on customer satisfaction and relationship quality in the Egyptian market. Our quantitative research builds on 421 responses collected from small and medium-sized enterprises in Egypt. The identified relationships are tested using maximum likelihood structural equation modeling (ML-SEM) and mediation analysis. The results show that customer satisfaction with SLSQ indeed positively affects single relationship quality second-order dimensions. We further tested the indirect relationships between customer satisfaction, dependence, trust, and commitment confirming the important mediating roles of dependence and trust for relationship quality building. While the study contributes to a better understanding of the underlying mechanisms to build relationship quality, it additionally provides recommendations to increase the performance of LSPs in emerging countries such as Egypt. Finally, the results are discussed against previous literature and concluded by showing limitations and potential future research avenues.http://www.sciencedirect.com/science/article/pii/S2772390922000099Sustainable logistics service qualityRelationship qualityLogistics service providersStructural equation modeling |
| spellingShingle | Ahmed Hussein Ali Tim Gruchmann Ani Melkonyan Assessing the impact of sustainable logistics service quality on relationship quality: Survey-based evidence in Egypt Cleaner Logistics and Supply Chain Sustainable logistics service quality Relationship quality Logistics service providers Structural equation modeling |
| title | Assessing the impact of sustainable logistics service quality on relationship quality: Survey-based evidence in Egypt |
| title_full | Assessing the impact of sustainable logistics service quality on relationship quality: Survey-based evidence in Egypt |
| title_fullStr | Assessing the impact of sustainable logistics service quality on relationship quality: Survey-based evidence in Egypt |
| title_full_unstemmed | Assessing the impact of sustainable logistics service quality on relationship quality: Survey-based evidence in Egypt |
| title_short | Assessing the impact of sustainable logistics service quality on relationship quality: Survey-based evidence in Egypt |
| title_sort | assessing the impact of sustainable logistics service quality on relationship quality survey based evidence in egypt |
| topic | Sustainable logistics service quality Relationship quality Logistics service providers Structural equation modeling |
| url | http://www.sciencedirect.com/science/article/pii/S2772390922000099 |
| work_keys_str_mv | AT ahmedhusseinali assessingtheimpactofsustainablelogisticsservicequalityonrelationshipqualitysurveybasedevidenceinegypt AT timgruchmann assessingtheimpactofsustainablelogisticsservicequalityonrelationshipqualitysurveybasedevidenceinegypt AT animelkonyan assessingtheimpactofsustainablelogisticsservicequalityonrelationshipqualitysurveybasedevidenceinegypt |