The Impact of Organizational Citizenship Behavior, Employee Engagement, and Managerial Decision-Making on the Microfinance Institutions Performance
This study examines the impact of employee organizational citizenship behavior (OCB) and engagement on the performance of microfinance institutions, with a focus on the moderating role of managerial decision-making. Data were collected from 100 key microfinance institutions employees in Greater Band...
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| Format: | Article |
| Language: | Indonesian |
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Universitas 17 Agustus 1945 (UNTAG) Semarang
2025-01-01
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| Series: | Media Ekonomi dan Manajemen |
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| Online Access: | https://jurnal.untagsmg.ac.id/index.php/fe/article/view/5496 |
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| _version_ | 1832593912361910272 |
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| author | Donni Junipriansa Ganjar Mohamad Disastra |
| author_facet | Donni Junipriansa Ganjar Mohamad Disastra |
| author_sort | Donni Junipriansa |
| collection | DOAJ |
| description | This study examines the impact of employee organizational citizenship behavior (OCB) and engagement on the performance of microfinance institutions, with a focus on the moderating role of managerial decision-making. Data were collected from 100 key microfinance institutions employees in Greater Bandung, with interviews of 10 experienced staff (>5 years) conducted to refine the questionnaire and ensure alignment with microfinance institutions work conditions. Using Structural Equation Modeling using Partial Least Squares (SEM-PLS) for data analysis, this study finds that both organizational citizenship behavior (OCB) and employee engagement significantly enhance microfinance institutions performance. The results further indicate that managerial decision-making serves as a critical mediator between OCB, employee engagement, and organizational performance. These findings underscore the importance of managerial decision-making in amplifying the effects of OCB and employee engagement on microfinance institutions performance. Furthermore, this research introduces alternative metrics for assessing OCB, employee engagement, managerial decision-making, and organizational performance. |
| format | Article |
| id | doaj-art-24ad3a6f2ab04739850b9f3440a4603a |
| institution | Kabale University |
| issn | 0854-1442 2503-4464 |
| language | Indonesian |
| publishDate | 2025-01-01 |
| publisher | Universitas 17 Agustus 1945 (UNTAG) Semarang |
| record_format | Article |
| series | Media Ekonomi dan Manajemen |
| spelling | doaj-art-24ad3a6f2ab04739850b9f3440a4603a2025-01-20T07:46:15ZindUniversitas 17 Agustus 1945 (UNTAG) SemarangMedia Ekonomi dan Manajemen0854-14422503-44642025-01-0140121322910.56444/mem.v40i1.54961994The Impact of Organizational Citizenship Behavior, Employee Engagement, and Managerial Decision-Making on the Microfinance Institutions PerformanceDonni Junipriansa0Ganjar Mohamad Disastra1Telkom UniversityTelkom UniversityThis study examines the impact of employee organizational citizenship behavior (OCB) and engagement on the performance of microfinance institutions, with a focus on the moderating role of managerial decision-making. Data were collected from 100 key microfinance institutions employees in Greater Bandung, with interviews of 10 experienced staff (>5 years) conducted to refine the questionnaire and ensure alignment with microfinance institutions work conditions. Using Structural Equation Modeling using Partial Least Squares (SEM-PLS) for data analysis, this study finds that both organizational citizenship behavior (OCB) and employee engagement significantly enhance microfinance institutions performance. The results further indicate that managerial decision-making serves as a critical mediator between OCB, employee engagement, and organizational performance. These findings underscore the importance of managerial decision-making in amplifying the effects of OCB and employee engagement on microfinance institutions performance. Furthermore, this research introduces alternative metrics for assessing OCB, employee engagement, managerial decision-making, and organizational performance.https://jurnal.untagsmg.ac.id/index.php/fe/article/view/5496organizational citizenship behavior (ocb), employee engagement, managerial decision-making, microfinance institutions performance |
| spellingShingle | Donni Junipriansa Ganjar Mohamad Disastra The Impact of Organizational Citizenship Behavior, Employee Engagement, and Managerial Decision-Making on the Microfinance Institutions Performance Media Ekonomi dan Manajemen organizational citizenship behavior (ocb), employee engagement, managerial decision-making, microfinance institutions performance |
| title | The Impact of Organizational Citizenship Behavior, Employee Engagement, and Managerial Decision-Making on the Microfinance Institutions Performance |
| title_full | The Impact of Organizational Citizenship Behavior, Employee Engagement, and Managerial Decision-Making on the Microfinance Institutions Performance |
| title_fullStr | The Impact of Organizational Citizenship Behavior, Employee Engagement, and Managerial Decision-Making on the Microfinance Institutions Performance |
| title_full_unstemmed | The Impact of Organizational Citizenship Behavior, Employee Engagement, and Managerial Decision-Making on the Microfinance Institutions Performance |
| title_short | The Impact of Organizational Citizenship Behavior, Employee Engagement, and Managerial Decision-Making on the Microfinance Institutions Performance |
| title_sort | impact of organizational citizenship behavior employee engagement and managerial decision making on the microfinance institutions performance |
| topic | organizational citizenship behavior (ocb), employee engagement, managerial decision-making, microfinance institutions performance |
| url | https://jurnal.untagsmg.ac.id/index.php/fe/article/view/5496 |
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