Paradoxical effects of social media use on workplace interpersonal conflicts
The prevalence of social media use urged researchers to identify its antecedents and consequences. However, research related to social media use in occupational settings has been substantially ignored. Therefore, this study aims to examine the effect of job stress on social media use (social media a...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2023-12-01
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| Series: | Cogent Business & Management |
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| Online Access: | https://www.tandfonline.com/doi/10.1080/23311975.2023.2200892 |
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| author | Noreen Kanwal Ahmad Shahrul Nizam Bin Isha Rohani Bt Salleh Nosheen Kanwal Al-Baraa Abdulrahman Al-Mekhlafi |
| author_facet | Noreen Kanwal Ahmad Shahrul Nizam Bin Isha Rohani Bt Salleh Nosheen Kanwal Al-Baraa Abdulrahman Al-Mekhlafi |
| author_sort | Noreen Kanwal |
| collection | DOAJ |
| description | The prevalence of social media use urged researchers to identify its antecedents and consequences. However, research related to social media use in occupational settings has been substantially ignored. Therefore, this study aims to examine the effect of job stress on social media use (social media addiction and work-related social media activities) and its effect on interpersonal conflict at the workplace. The study was conducted using a cross-sectional design. An online questionnaire survey was used to collect data from 253 office employees working in the oil and gas industry in Malaysia. Structural equation modelling was employed for statistical analysis using smart PLS. Results demonstrate a significant positive effect of job stress on social media use (social media addiction and work-related activities on social media) and its significant positive effect on interpersonal conflict in the workplace. Social media behaviour mediates the relationship between job stress and workplace interpersonal conflicts. The study findings show that employees use social media to cope with job stress, which in turn increases interpersonal conflicts at the workplace. Further, the inclination towards social media use indicates the absence of active social support at the workplace. The study findings support the efforts of organisational stakeholders to manage workplace stress by reducing employee’s dependency on online social media and by encouraging “offline active social support” in the offices. |
| format | Article |
| id | doaj-art-21e1350c7b4a41788fb3dab8a4fb0ee5 |
| institution | OA Journals |
| issn | 2331-1975 |
| language | English |
| publishDate | 2023-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Business & Management |
| spelling | doaj-art-21e1350c7b4a41788fb3dab8a4fb0ee52025-08-20T02:09:38ZengTaylor & Francis GroupCogent Business & Management2331-19752023-12-0110110.1080/23311975.2023.2200892Paradoxical effects of social media use on workplace interpersonal conflictsNoreen Kanwal0Ahmad Shahrul Nizam Bin Isha1Rohani Bt Salleh2Nosheen Kanwal3Al-Baraa Abdulrahman Al-Mekhlafi4Research Associate, PhD Management Department of Management and Humanities University of Technology PETRONAS, Seri Iskandar, MalaysiaDepartment of Management and Humanities University of Technology PETRONAS, Seri Iskandar, MalaysiaDepartment of Management and Humanities University of Technology PETRONAS, Seri Iskandar, MalaysiaDepartment of Education, Islamia University Bahawalpur, Seri Iskandar, PakistanDepartment of Management and Humanities University of Technology PETRONAS, Seri Iskandar, MalaysiaThe prevalence of social media use urged researchers to identify its antecedents and consequences. However, research related to social media use in occupational settings has been substantially ignored. Therefore, this study aims to examine the effect of job stress on social media use (social media addiction and work-related social media activities) and its effect on interpersonal conflict at the workplace. The study was conducted using a cross-sectional design. An online questionnaire survey was used to collect data from 253 office employees working in the oil and gas industry in Malaysia. Structural equation modelling was employed for statistical analysis using smart PLS. Results demonstrate a significant positive effect of job stress on social media use (social media addiction and work-related activities on social media) and its significant positive effect on interpersonal conflict in the workplace. Social media behaviour mediates the relationship between job stress and workplace interpersonal conflicts. The study findings show that employees use social media to cope with job stress, which in turn increases interpersonal conflicts at the workplace. Further, the inclination towards social media use indicates the absence of active social support at the workplace. The study findings support the efforts of organisational stakeholders to manage workplace stress by reducing employee’s dependency on online social media and by encouraging “offline active social support” in the offices.https://www.tandfonline.com/doi/10.1080/23311975.2023.2200892Interpersonal conflictsjob stresssocial media addictionwork-related social media activities |
| spellingShingle | Noreen Kanwal Ahmad Shahrul Nizam Bin Isha Rohani Bt Salleh Nosheen Kanwal Al-Baraa Abdulrahman Al-Mekhlafi Paradoxical effects of social media use on workplace interpersonal conflicts Cogent Business & Management Interpersonal conflicts job stress social media addiction work-related social media activities |
| title | Paradoxical effects of social media use on workplace interpersonal conflicts |
| title_full | Paradoxical effects of social media use on workplace interpersonal conflicts |
| title_fullStr | Paradoxical effects of social media use on workplace interpersonal conflicts |
| title_full_unstemmed | Paradoxical effects of social media use on workplace interpersonal conflicts |
| title_short | Paradoxical effects of social media use on workplace interpersonal conflicts |
| title_sort | paradoxical effects of social media use on workplace interpersonal conflicts |
| topic | Interpersonal conflicts job stress social media addiction work-related social media activities |
| url | https://www.tandfonline.com/doi/10.1080/23311975.2023.2200892 |
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