Determinants of employee engagement and job satisfaction in a local municipality
Orientation: Employee engagement and job satisfaction are crucial for the efficiency and sustainability of public-sector organisations. Research purpose: This study investigated the factors that influence employee engagement and job satisfaction among administrative employees in an eMalahleni local...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2025-06-01
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| Series: | SA Journal of Human Resource Management |
| Subjects: | |
| Online Access: | https://sajhrm.co.za/index.php/sajhrm/article/view/2988 |
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| Summary: | Orientation: Employee engagement and job satisfaction are crucial for the efficiency and sustainability of public-sector organisations.
Research purpose: This study investigated the factors that influence employee engagement and job satisfaction among administrative employees in an eMalahleni local municipality.
Motivation for the study: Administrative employees are critical for the effective functioning of local municipalities. However, limited research has explored the factors that influence engagement and satisfaction within the eMalahleni local municipality.
Research approach/design and method: A quantitative cross-sectional research design was employed, using a structured questionnaire distributed to 184 administrative employees. Descriptive and inferential statistical analysis, including a confirmatory factor analysis, were used to analyse the data. A response rate of 100% was achieved.
Main findings: This study revealed moderate levels of engagement and satisfaction with leadership, learning and development opportunities and organisational support identified as key influencers.
Practical/managerial implications: Organisations are encouraged to prioritise leadership effectiveness, investment in professional development opportunities and enhancement of the work environment, all of which play a crucial role in increasing employee engagement and satisfaction. For municipal governments sectors, prioritising these areas can lead to higher retention rates, improved performance and greater organisational commitment among staff.
Contribution/value-add: This study contributes to the understanding of employee engagement and satisfaction in the public sector by providing insights relevant at the local government level. |
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| ISSN: | 1683-7584 2071-078X |