Examining information needs of public data service users: a study based on the ‘Message Board for Leaders of People’s Daily in China’
Introduction. Governance process optimisation is critical to achieve the goal of improving public services efficiency. Public data service is crucial starting point for realising this goal. However, practical challenges persist in public data service, including unclear processes and insufficient id...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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University of Borås
2024-06-01
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| Series: | Information Research: An International Electronic Journal |
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| Online Access: | https://informationr.net/infres/article/view/857 |
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| author | Xiaoyue Zhang Jinya Liu Xinyue Wang Wanteng Ma Pu Yan |
| author_facet | Xiaoyue Zhang Jinya Liu Xinyue Wang Wanteng Ma Pu Yan |
| author_sort | Xiaoyue Zhang |
| collection | DOAJ |
| description | Introduction. Governance process optimisation is critical to achieve the goal of improving public services efficiency. Public data service is crucial starting point for realising this goal. However, practical challenges persist in public data service, including unclear processes and insufficient identification of public data service citizens’ information needs.
Method & Analysis. We employed an inductive methodology to analyse the public data service users’ information needs and annual distribution among information needs. Based on a data-driven approach, we mapped these information needs sub-categories into four main procedures in public data service. This paper further identified the hierarchy of information needs based on public data processing levels. We utilised Sankey diagram to effectively illustrate cross-analysis result between topics and information needs’ subcategories.
Results. The typical levels of public data service users’ information needs include informing, utilisation, problem-solving, social life service, and society governance. Furthermore, our study reveals the data flow among sub-categories of public data service information needs follows the logic of Datafication- Government to Government-Government to citizens- Data to Optimiation.
Conclusion. Government departments should ensure public data quality and facilitate efficient data circulation processes. We recommend understanding relationships between public data resources and services derived from them through a problem-solving lens. Our findings will serve as a reference tool for analysing information needs of public data service users in other countries. |
| format | Article |
| id | doaj-art-20216854ee4443109bbd48332c8af60e |
| institution | Kabale University |
| issn | 1368-1613 |
| language | English |
| publishDate | 2024-06-01 |
| publisher | University of Borås |
| record_format | Article |
| series | Information Research: An International Electronic Journal |
| spelling | doaj-art-20216854ee4443109bbd48332c8af60e2025-02-03T10:10:34ZengUniversity of BoråsInformation Research: An International Electronic Journal1368-16132024-06-0129270172310.47989/ir292857854Examining information needs of public data service users: a study based on the ‘Message Board for Leaders of People’s Daily in China’Xiaoyue Zhang0https://orcid.org/0000-0001-8605-6491Jinya Liu1https://orcid.org/0000-0002-9804-8752Xinyue Wang2https://orcid.org/0000-0001-7698-8981Wanteng Ma3https://orcid.org/0009-0007-1784-2289Pu Yan4https://orcid.org/0000-0003-2589-5050Communication University of ChinaPeking UniversityPeking UniversityPeking UniversityPeking UniversityIntroduction. Governance process optimisation is critical to achieve the goal of improving public services efficiency. Public data service is crucial starting point for realising this goal. However, practical challenges persist in public data service, including unclear processes and insufficient identification of public data service citizens’ information needs. Method & Analysis. We employed an inductive methodology to analyse the public data service users’ information needs and annual distribution among information needs. Based on a data-driven approach, we mapped these information needs sub-categories into four main procedures in public data service. This paper further identified the hierarchy of information needs based on public data processing levels. We utilised Sankey diagram to effectively illustrate cross-analysis result between topics and information needs’ subcategories. Results. The typical levels of public data service users’ information needs include informing, utilisation, problem-solving, social life service, and society governance. Furthermore, our study reveals the data flow among sub-categories of public data service information needs follows the logic of Datafication- Government to Government-Government to citizens- Data to Optimiation. Conclusion. Government departments should ensure public data quality and facilitate efficient data circulation processes. We recommend understanding relationships between public data resources and services derived from them through a problem-solving lens. Our findings will serve as a reference tool for analysing information needs of public data service users in other countries.https://informationr.net/infres/article/view/857public data servicedata needopen datacitizens |
| spellingShingle | Xiaoyue Zhang Jinya Liu Xinyue Wang Wanteng Ma Pu Yan Examining information needs of public data service users: a study based on the ‘Message Board for Leaders of People’s Daily in China’ Information Research: An International Electronic Journal public data service data need open data citizens |
| title | Examining information needs of public data service users: a study based on the ‘Message Board for Leaders of People’s Daily in China’ |
| title_full | Examining information needs of public data service users: a study based on the ‘Message Board for Leaders of People’s Daily in China’ |
| title_fullStr | Examining information needs of public data service users: a study based on the ‘Message Board for Leaders of People’s Daily in China’ |
| title_full_unstemmed | Examining information needs of public data service users: a study based on the ‘Message Board for Leaders of People’s Daily in China’ |
| title_short | Examining information needs of public data service users: a study based on the ‘Message Board for Leaders of People’s Daily in China’ |
| title_sort | examining information needs of public data service users a study based on the message board for leaders of people s daily in china |
| topic | public data service data need open data citizens |
| url | https://informationr.net/infres/article/view/857 |
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