Struggling with and mastering e-mail consultations: A study of access, interaction, and participation in a digital health care system
In Denmark, medical consultations and the institutional practice of going to the doctor have been expanded upon over the past decade, with e-mail consultations (e-consultations) now supplementing conventional consultations. As a form of communication with different constraints than face-to-face and...
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| Format: | Article |
| Language: | English |
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Sciendo
2021-09-01
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| Series: | Nordicom Review |
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| Online Access: | https://doi.org/10.2478/nor-2021-0038 |
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| author | Grønning Anette |
| author_facet | Grønning Anette |
| author_sort | Grønning Anette |
| collection | DOAJ |
| description | In Denmark, medical consultations and the institutional practice of going to the doctor have been expanded upon over the past decade, with e-mail consultations (e-consultations) now supplementing conventional consultations. As a form of communication with different constraints than face-to-face and telephonic communication, e-consultations are likely to both afford some benefits and present struggles. In this article, I examine the use and perception of primary care e-consultations from the perspective of the patient. The study is based on qualitative interviews with 20 patients and guided by the following research question: How do patients struggle with and master digital participation during e-consultations? The study demonstrates that e-consultations are more than a digital access point to the healthcare system: patients often struggle to maintain contact with their general practitioner, and e-consultations can help them navigate the healthcare system. Indeed, those who master this form of communication are appreciative of it and perceive it as screen care. |
| format | Article |
| id | doaj-art-1f01b5bde0884b0b9bcc52e5ec22c9e0 |
| institution | Kabale University |
| issn | 2001-5119 |
| language | English |
| publishDate | 2021-09-01 |
| publisher | Sciendo |
| record_format | Article |
| series | Nordicom Review |
| spelling | doaj-art-1f01b5bde0884b0b9bcc52e5ec22c9e02025-02-02T15:48:50ZengSciendoNordicom Review2001-51192021-09-0142s472110.2478/nor-2021-0038Struggling with and mastering e-mail consultations: A study of access, interaction, and participation in a digital health care systemGrønning Anette0Department for the Study of Culture, University of Southern DenmarkIn Denmark, medical consultations and the institutional practice of going to the doctor have been expanded upon over the past decade, with e-mail consultations (e-consultations) now supplementing conventional consultations. As a form of communication with different constraints than face-to-face and telephonic communication, e-consultations are likely to both afford some benefits and present struggles. In this article, I examine the use and perception of primary care e-consultations from the perspective of the patient. The study is based on qualitative interviews with 20 patients and guided by the following research question: How do patients struggle with and master digital participation during e-consultations? The study demonstrates that e-consultations are more than a digital access point to the healthcare system: patients often struggle to maintain contact with their general practitioner, and e-consultations can help them navigate the healthcare system. Indeed, those who master this form of communication are appreciative of it and perceive it as screen care.https://doi.org/10.2478/nor-2021-0038digital consultationparticipationprimary carepatientsscreen care |
| spellingShingle | Grønning Anette Struggling with and mastering e-mail consultations: A study of access, interaction, and participation in a digital health care system Nordicom Review digital consultation participation primary care patients screen care |
| title | Struggling with and mastering e-mail consultations: A study of access, interaction, and participation in a digital health care system |
| title_full | Struggling with and mastering e-mail consultations: A study of access, interaction, and participation in a digital health care system |
| title_fullStr | Struggling with and mastering e-mail consultations: A study of access, interaction, and participation in a digital health care system |
| title_full_unstemmed | Struggling with and mastering e-mail consultations: A study of access, interaction, and participation in a digital health care system |
| title_short | Struggling with and mastering e-mail consultations: A study of access, interaction, and participation in a digital health care system |
| title_sort | struggling with and mastering e mail consultations a study of access interaction and participation in a digital health care system |
| topic | digital consultation participation primary care patients screen care |
| url | https://doi.org/10.2478/nor-2021-0038 |
| work_keys_str_mv | AT grønninganette strugglingwithandmasteringemailconsultationsastudyofaccessinteractionandparticipationinadigitalhealthcaresystem |