Identification and Prioritizing Critical Success Factors for HR Shared Services Implementation in Multi-Business Firms Using DEMATEL Method
Rapid developments in information technology and software have led organizations to adopt a new structure model known as shared services. A Shared Services Center (SSC) is an organizational concept companies use to allocate distributed resources efficiently. However, research has shown that some SSC...
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| Format: | Article |
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Mashhad: Behzad Hassannezhad Kashani
2024-12-01
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| Series: | International Journal of Management, Accounting and Economics |
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| Online Access: | https://www.ijmae.com/article_210434_0d985d5178029fc815f48f22f1d73f5e.pdf |
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| author | Fatemeh Goudarzi Hossainabadi Mohammad Reza Akhavan Anvari Kamyar Raissifar |
| author_facet | Fatemeh Goudarzi Hossainabadi Mohammad Reza Akhavan Anvari Kamyar Raissifar |
| author_sort | Fatemeh Goudarzi Hossainabadi |
| collection | DOAJ |
| description | Rapid developments in information technology and software have led organizations to adopt a new structure model known as shared services. A Shared Services Center (SSC) is an organizational concept companies use to allocate distributed resources efficiently. However, research has shown that some SSCs fail to achieve the expected efficiency improvements. Therefore, focusing on critical success factors for implementing a Human Resources Shared Services Center (HRSSC) can help organizations identify the factors necessary for success and avoid costly failures. The primary objective of this study is to identify and prioritize Critical Success Factors (CSFs) for implementing HRSSC in multi-business firms. The CSFs for implementing HRSSC have been identified. Furthermore, the interrelationships and influences among these factors have been examined using the DEMATEL paired comparison questionnaire. Among the identified factors, Leadership and Staff management, Organizational culture, Commitment of management, and a Clear and appropriate strategy have been ranked as the most important CSFs for implementing HRSSC in multi-business firms. Thus, managers and decision-makers should consider to these CSFs which are crucial to successful implementation of the Human Resources Shared Services Center in multi-business firms. |
| format | Article |
| id | doaj-art-1ca79fe86e42486d905abcf8f077bc2c |
| institution | Kabale University |
| issn | 2383-2126 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Mashhad: Behzad Hassannezhad Kashani |
| record_format | Article |
| series | International Journal of Management, Accounting and Economics |
| spelling | doaj-art-1ca79fe86e42486d905abcf8f077bc2c2025-01-12T08:07:50ZengMashhad: Behzad Hassannezhad KashaniInternational Journal of Management, Accounting and Economics2383-21262024-12-0111121664167910.5281/zenodo.14425339210434Identification and Prioritizing Critical Success Factors for HR Shared Services Implementation in Multi-Business Firms Using DEMATEL MethodFatemeh Goudarzi Hossainabadi0Mohammad Reza Akhavan Anvari1Kamyar Raissifar2Department of Management, University of Science and Culture, Tehran, IranDepartment of Management, University of Science and Culture, Tehran, IranFaculty of Management, University of Tehran, Tehran, IranRapid developments in information technology and software have led organizations to adopt a new structure model known as shared services. A Shared Services Center (SSC) is an organizational concept companies use to allocate distributed resources efficiently. However, research has shown that some SSCs fail to achieve the expected efficiency improvements. Therefore, focusing on critical success factors for implementing a Human Resources Shared Services Center (HRSSC) can help organizations identify the factors necessary for success and avoid costly failures. The primary objective of this study is to identify and prioritize Critical Success Factors (CSFs) for implementing HRSSC in multi-business firms. The CSFs for implementing HRSSC have been identified. Furthermore, the interrelationships and influences among these factors have been examined using the DEMATEL paired comparison questionnaire. Among the identified factors, Leadership and Staff management, Organizational culture, Commitment of management, and a Clear and appropriate strategy have been ranked as the most important CSFs for implementing HRSSC in multi-business firms. Thus, managers and decision-makers should consider to these CSFs which are crucial to successful implementation of the Human Resources Shared Services Center in multi-business firms.https://www.ijmae.com/article_210434_0d985d5178029fc815f48f22f1d73f5e.pdfcritical success factorsdematel methodhuman resourcesmulti-business firmsshared services center |
| spellingShingle | Fatemeh Goudarzi Hossainabadi Mohammad Reza Akhavan Anvari Kamyar Raissifar Identification and Prioritizing Critical Success Factors for HR Shared Services Implementation in Multi-Business Firms Using DEMATEL Method International Journal of Management, Accounting and Economics critical success factors dematel method human resources multi-business firms shared services center |
| title | Identification and Prioritizing Critical Success Factors for HR Shared Services Implementation in Multi-Business Firms Using DEMATEL Method |
| title_full | Identification and Prioritizing Critical Success Factors for HR Shared Services Implementation in Multi-Business Firms Using DEMATEL Method |
| title_fullStr | Identification and Prioritizing Critical Success Factors for HR Shared Services Implementation in Multi-Business Firms Using DEMATEL Method |
| title_full_unstemmed | Identification and Prioritizing Critical Success Factors for HR Shared Services Implementation in Multi-Business Firms Using DEMATEL Method |
| title_short | Identification and Prioritizing Critical Success Factors for HR Shared Services Implementation in Multi-Business Firms Using DEMATEL Method |
| title_sort | identification and prioritizing critical success factors for hr shared services implementation in multi business firms using dematel method |
| topic | critical success factors dematel method human resources multi-business firms shared services center |
| url | https://www.ijmae.com/article_210434_0d985d5178029fc815f48f22f1d73f5e.pdf |
| work_keys_str_mv | AT fatemehgoudarzihossainabadi identificationandprioritizingcriticalsuccessfactorsforhrsharedservicesimplementationinmultibusinessfirmsusingdematelmethod AT mohammadrezaakhavananvari identificationandprioritizingcriticalsuccessfactorsforhrsharedservicesimplementationinmultibusinessfirmsusingdematelmethod AT kamyarraissifar identificationandprioritizingcriticalsuccessfactorsforhrsharedservicesimplementationinmultibusinessfirmsusingdematelmethod |