Construction and application of telecom operator IoT customer operation analysis system
China Unicom’s challenges and appeals in the operation capabilities of IoT customers were briefly analyzed.Combined with the big data analysis capabilities of China Unicom Research Insitute,a complete standard system was built.The scale of IoT applications was promoted and the goal of IoT customer o...
Saved in:
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | zho |
| Published: |
Beijing Xintong Media Co., Ltd
2019-10-01
|
| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2019141/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1841530500086235136 |
|---|---|
| author | Xun ZHANG Chunhui ZHAI Chengyu ZHANG Jie JIA Yue LONG |
| author_facet | Xun ZHANG Chunhui ZHAI Chengyu ZHANG Jie JIA Yue LONG |
| author_sort | Xun ZHANG |
| collection | DOAJ |
| description | China Unicom’s challenges and appeals in the operation capabilities of IoT customers were briefly analyzed.Combined with the big data analysis capabilities of China Unicom Research Insitute,a complete standard system was built.The scale of IoT applications was promoted and the goal of IoT customer operations big data was realized.Based on the practical experience of the IoT operating model in the telecom industry,how to implement more refined enterprise customer operations for operators based on big data capabilities was described.To achieve the accuracy and efficiency of customer service services from the perspective of technological innovation,how to use data analysis capabilities to build accurate customer support systems was explored.Finally,the important value of big data applied in customer operation scenarios and the prospect of customer operation were described. |
| format | Article |
| id | doaj-art-1ae1238f4caf4bd694830bd5c3e961c8 |
| institution | Kabale University |
| issn | 1000-0801 |
| language | zho |
| publishDate | 2019-10-01 |
| publisher | Beijing Xintong Media Co., Ltd |
| record_format | Article |
| series | Dianxin kexue |
| spelling | doaj-art-1ae1238f4caf4bd694830bd5c3e961c82025-01-15T03:02:13ZzhoBeijing Xintong Media Co., LtdDianxin kexue1000-08012019-10-013511712959586740Construction and application of telecom operator IoT customer operation analysis systemXun ZHANGChunhui ZHAIChengyu ZHANGJie JIAYue LONGChina Unicom’s challenges and appeals in the operation capabilities of IoT customers were briefly analyzed.Combined with the big data analysis capabilities of China Unicom Research Insitute,a complete standard system was built.The scale of IoT applications was promoted and the goal of IoT customer operations big data was realized.Based on the practical experience of the IoT operating model in the telecom industry,how to implement more refined enterprise customer operations for operators based on big data capabilities was described.To achieve the accuracy and efficiency of customer service services from the perspective of technological innovation,how to use data analysis capabilities to build accurate customer support systems was explored.Finally,the important value of big data applied in customer operation scenarios and the prospect of customer operation were described.http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2019141/Internet of thingscustomer operationbig data |
| spellingShingle | Xun ZHANG Chunhui ZHAI Chengyu ZHANG Jie JIA Yue LONG Construction and application of telecom operator IoT customer operation analysis system Dianxin kexue Internet of things customer operation big data |
| title | Construction and application of telecom operator IoT customer operation analysis system |
| title_full | Construction and application of telecom operator IoT customer operation analysis system |
| title_fullStr | Construction and application of telecom operator IoT customer operation analysis system |
| title_full_unstemmed | Construction and application of telecom operator IoT customer operation analysis system |
| title_short | Construction and application of telecom operator IoT customer operation analysis system |
| title_sort | construction and application of telecom operator iot customer operation analysis system |
| topic | Internet of things customer operation big data |
| url | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2019141/ |
| work_keys_str_mv | AT xunzhang constructionandapplicationoftelecomoperatoriotcustomeroperationanalysissystem AT chunhuizhai constructionandapplicationoftelecomoperatoriotcustomeroperationanalysissystem AT chengyuzhang constructionandapplicationoftelecomoperatoriotcustomeroperationanalysissystem AT jiejia constructionandapplicationoftelecomoperatoriotcustomeroperationanalysissystem AT yuelong constructionandapplicationoftelecomoperatoriotcustomeroperationanalysissystem |