Smart tourism technologies and tourist satisfaction: A systematic literature review and research agenda
The adoption of smart tourism technologies (STTs) has been extensive and continues to grow, with increasing attention on their role in enhancing traveler satisfaction within the tourism sector. Despite the expanding body of research on STT satisfaction, a systematic literature review (SLR) synthesiz...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2025-08-01
|
| Series: | Acta Psychologica |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S0001691825005049 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1850061936952082432 |
|---|---|
| author | Yee-Yann Yap Siow-Hooi Tan Booi-Chen Tan Siow-Kian Tan |
| author_facet | Yee-Yann Yap Siow-Hooi Tan Booi-Chen Tan Siow-Kian Tan |
| author_sort | Yee-Yann Yap |
| collection | DOAJ |
| description | The adoption of smart tourism technologies (STTs) has been extensive and continues to grow, with increasing attention on their role in enhancing traveler satisfaction within the tourism sector. Despite the expanding body of research on STT satisfaction, a systematic literature review (SLR) synthesizing these findings remains lacking. This study presents a comprehensive SLR of satisfaction in the context of STTs in tourism. It systematically examines 88 relevant articles, classifying and analyzing them based on the types of STTs, methodologies, and theories employed. The review identifies six groups of antecedents influencing satisfaction—technological, social, psychological, behavioral, economic, and destination-related—as well as mediation and moderation relationships, perspectives, and consequences of satisfaction. Drawing from the SLR, the study proposes a conceptual framework and research agenda, emphasizing future exploration of emerging technological features, deeper investigations into antecedents, the development of innovative measurement scales, and the multidimensional nature of satisfaction. |
| format | Article |
| id | doaj-art-1a5431d3fa5b49548dfeda21c472d5a0 |
| institution | DOAJ |
| issn | 0001-6918 |
| language | English |
| publishDate | 2025-08-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Acta Psychologica |
| spelling | doaj-art-1a5431d3fa5b49548dfeda21c472d5a02025-08-20T02:50:03ZengElsevierActa Psychologica0001-69182025-08-0125810519110.1016/j.actpsy.2025.105191Smart tourism technologies and tourist satisfaction: A systematic literature review and research agendaYee-Yann Yap0Siow-Hooi Tan1Booi-Chen Tan2Siow-Kian Tan3Centre for Management and Marketing Innovation (CMMI), CoE for Business Innovation and Communication, Faculty of Management, Multimedia University, Persiaran Multimedia, 63100 Cyberjaya, Selangor Darul Ehsan, MalaysiaCentre for Management and Marketing Innovation (CMMI), CoE for Business Innovation and Communication, Faculty of Management, Multimedia University, Persiaran Multimedia, 63100 Cyberjaya, Selangor Darul Ehsan, Malaysia; Correspondence to: Centre for Management and Marketing Innovation (CMMI), CoE for Business Innovation and Communication, Faculty of Management, Multimedia University, Persiaran Multimedia, 63100 Cyberjaya, Selangor Darul Ehsan, Malaysia.Centre for Management and Marketing Innovation (CMMI), CoE for Business Innovation and Communication, Faculty of Management, Multimedia University, Persiaran Multimedia, 63100 Cyberjaya, Selangor Darul Ehsan, MalaysiaSchool of Economics and Management, Xiamen University Malaysia, Jalan Sunsuria, Bandar Sunsuria, 43900 Sepang, Selangor Darul Ehsan, MalaysiaThe adoption of smart tourism technologies (STTs) has been extensive and continues to grow, with increasing attention on their role in enhancing traveler satisfaction within the tourism sector. Despite the expanding body of research on STT satisfaction, a systematic literature review (SLR) synthesizing these findings remains lacking. This study presents a comprehensive SLR of satisfaction in the context of STTs in tourism. It systematically examines 88 relevant articles, classifying and analyzing them based on the types of STTs, methodologies, and theories employed. The review identifies six groups of antecedents influencing satisfaction—technological, social, psychological, behavioral, economic, and destination-related—as well as mediation and moderation relationships, perspectives, and consequences of satisfaction. Drawing from the SLR, the study proposes a conceptual framework and research agenda, emphasizing future exploration of emerging technological features, deeper investigations into antecedents, the development of innovative measurement scales, and the multidimensional nature of satisfaction.http://www.sciencedirect.com/science/article/pii/S0001691825005049SatisfactionSmart tourism technologiesTourismTravelerSystematic literature reviewPRISMA |
| spellingShingle | Yee-Yann Yap Siow-Hooi Tan Booi-Chen Tan Siow-Kian Tan Smart tourism technologies and tourist satisfaction: A systematic literature review and research agenda Acta Psychologica Satisfaction Smart tourism technologies Tourism Traveler Systematic literature review PRISMA |
| title | Smart tourism technologies and tourist satisfaction: A systematic literature review and research agenda |
| title_full | Smart tourism technologies and tourist satisfaction: A systematic literature review and research agenda |
| title_fullStr | Smart tourism technologies and tourist satisfaction: A systematic literature review and research agenda |
| title_full_unstemmed | Smart tourism technologies and tourist satisfaction: A systematic literature review and research agenda |
| title_short | Smart tourism technologies and tourist satisfaction: A systematic literature review and research agenda |
| title_sort | smart tourism technologies and tourist satisfaction a systematic literature review and research agenda |
| topic | Satisfaction Smart tourism technologies Tourism Traveler Systematic literature review PRISMA |
| url | http://www.sciencedirect.com/science/article/pii/S0001691825005049 |
| work_keys_str_mv | AT yeeyannyap smarttourismtechnologiesandtouristsatisfactionasystematicliteraturereviewandresearchagenda AT siowhooitan smarttourismtechnologiesandtouristsatisfactionasystematicliteraturereviewandresearchagenda AT booichentan smarttourismtechnologiesandtouristsatisfactionasystematicliteraturereviewandresearchagenda AT siowkiantan smarttourismtechnologiesandtouristsatisfactionasystematicliteraturereviewandresearchagenda |