Translating IT capabilities: Linking enabling infrastructure to digital transformation in hospitals—Sustainable digital enablement framework

The paradox of hospitals investing heavily in IT infrastructure, which can often be ineffective in their digital transformation efforts, is a rich, even frustrating scenario that warrants a deeper understanding. Moving beyond just outcome, our effort-focused approach examines how IT infrastructure s...

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Main Authors: Saeid Jorfi, Till J. Winkler
Format: Article
Language:English
Published: Elsevier 2025-09-01
Series:Sustainable Technology and Entrepreneurship
Subjects:
Online Access:http://www.sciencedirect.com/science/article/pii/S2773032825000227
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author Saeid Jorfi
Till J. Winkler
author_facet Saeid Jorfi
Till J. Winkler
author_sort Saeid Jorfi
collection DOAJ
description The paradox of hospitals investing heavily in IT infrastructure, which can often be ineffective in their digital transformation efforts, is a rich, even frustrating scenario that warrants a deeper understanding. Moving beyond just outcome, our effort-focused approach examines how IT infrastructure supports sustainable digital transformation as an ongoing effort, reflecting real-time resource utilization, strategic direction, and organizational commitment crucial for success. We propose that a robust IT infrastructure potentially enhances an organization's capacity to enable its IT capabilities, fostering organizational readiness and self-efficacy, and encouraging more ambitious efforts in digital initiatives. We introduce two new concepts, translating IT capabilities and enabling IT infrastructure, to elucidate novel mechanisms through which IT infrastructure influences transformation efforts. PLS-SEM analysis of 124 hospital IT managers reveals that enabling IT infrastructure's impact is fully mediated by three translating IT capabilities: IT human, IT relationship, and IT architecture capabilities, with the IT human capability exerting the strongest influence. Our Sustainable Digital Enablement Framework offers novel insights, providing a dynamic roadmap for hospitals, policymakers, and stakeholders to enhance sustainable digital transformation efforts. The study also contributes from a theoretical point of view by providing further empirical confirmation of the fact that investing in IT's ''soft'' side (human skills, relationships, architecture) is as crucial as, if not more crucial than, the ''hard'' infrastructure for sustainable digital transformation and strategic alignment.
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spelling doaj-art-1a025c3ef3394cbab187e6a583cd92f92025-08-23T04:50:12ZengElsevierSustainable Technology and Entrepreneurship2773-03282025-09-014310011710.1016/j.stae.2025.100117Translating IT capabilities: Linking enabling infrastructure to digital transformation in hospitals—Sustainable digital enablement frameworkSaeid Jorfi0Till J. Winkler1University of Hagen, Faculty of Business Administration and Economics Chair of Information Management, Universitätsstraße 41, 58097, Hagen, Germany; Corresponding author.University of Hagen, Faculty of Business Administration and Economics, Universitätsstraße 41, 58097, Hagen, Germany; Copenhagen Business School, Department of Digitalization, Howitzvej, 602000, Frederiksberg, DenmarkThe paradox of hospitals investing heavily in IT infrastructure, which can often be ineffective in their digital transformation efforts, is a rich, even frustrating scenario that warrants a deeper understanding. Moving beyond just outcome, our effort-focused approach examines how IT infrastructure supports sustainable digital transformation as an ongoing effort, reflecting real-time resource utilization, strategic direction, and organizational commitment crucial for success. We propose that a robust IT infrastructure potentially enhances an organization's capacity to enable its IT capabilities, fostering organizational readiness and self-efficacy, and encouraging more ambitious efforts in digital initiatives. We introduce two new concepts, translating IT capabilities and enabling IT infrastructure, to elucidate novel mechanisms through which IT infrastructure influences transformation efforts. PLS-SEM analysis of 124 hospital IT managers reveals that enabling IT infrastructure's impact is fully mediated by three translating IT capabilities: IT human, IT relationship, and IT architecture capabilities, with the IT human capability exerting the strongest influence. Our Sustainable Digital Enablement Framework offers novel insights, providing a dynamic roadmap for hospitals, policymakers, and stakeholders to enhance sustainable digital transformation efforts. The study also contributes from a theoretical point of view by providing further empirical confirmation of the fact that investing in IT's ''soft'' side (human skills, relationships, architecture) is as crucial as, if not more crucial than, the ''hard'' infrastructure for sustainable digital transformation and strategic alignment.http://www.sciencedirect.com/science/article/pii/S2773032825000227Hospitals' digital transformation effortsEffort-focused approachEnabling IT infrastructureTranslating IT capabilitiesIT-business strategic alignment
spellingShingle Saeid Jorfi
Till J. Winkler
Translating IT capabilities: Linking enabling infrastructure to digital transformation in hospitals—Sustainable digital enablement framework
Sustainable Technology and Entrepreneurship
Hospitals' digital transformation efforts
Effort-focused approach
Enabling IT infrastructure
Translating IT capabilities
IT-business strategic alignment
title Translating IT capabilities: Linking enabling infrastructure to digital transformation in hospitals—Sustainable digital enablement framework
title_full Translating IT capabilities: Linking enabling infrastructure to digital transformation in hospitals—Sustainable digital enablement framework
title_fullStr Translating IT capabilities: Linking enabling infrastructure to digital transformation in hospitals—Sustainable digital enablement framework
title_full_unstemmed Translating IT capabilities: Linking enabling infrastructure to digital transformation in hospitals—Sustainable digital enablement framework
title_short Translating IT capabilities: Linking enabling infrastructure to digital transformation in hospitals—Sustainable digital enablement framework
title_sort translating it capabilities linking enabling infrastructure to digital transformation in hospitals sustainable digital enablement framework
topic Hospitals' digital transformation efforts
Effort-focused approach
Enabling IT infrastructure
Translating IT capabilities
IT-business strategic alignment
url http://www.sciencedirect.com/science/article/pii/S2773032825000227
work_keys_str_mv AT saeidjorfi translatingitcapabilitieslinkingenablinginfrastructuretodigitaltransformationinhospitalssustainabledigitalenablementframework
AT tilljwinkler translatingitcapabilitieslinkingenablinginfrastructuretodigitaltransformationinhospitalssustainabledigitalenablementframework