Communication rules for nursing staff using messengers
The relevance of the study is related to the fact that people use the same manner of communicating online outside of work and at work. However, it is necessary to develop and implement rules of communication in team chats, so that they assist nurses in work and do not lead to information overload. T...
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| Format: | Article |
| Language: | Russian |
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Research Institute for Healthcare Organization and Medical Management of Moscow Healthcare Department
2023-03-01
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| Series: | Здоровье мегаполиса |
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| Online Access: | https://www.city-healthcare.com/jour/article/view/98 |
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| _version_ | 1849694904717934592 |
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| author | I. V. Ostrovskaya Yu. S. Korzhavina |
| author_facet | I. V. Ostrovskaya Yu. S. Korzhavina |
| author_sort | I. V. Ostrovskaya |
| collection | DOAJ |
| description | The relevance of the study is related to the fact that people use the same manner of communicating online outside of work and at work. However, it is necessary to develop and implement rules of communication in team chats, so that they assist nurses in work and do not lead to information overload. To identify the rules of online communication in nursing teams, authors conducted a questionnaire survey of 393 nurses from Moscow medical organizations. Survey data were processed with descriptive statistics methods and statistical inference methods (Student's t-test, Pearson's correlation coefficient). According to the respondents, the WhatsApp messenger is the most convenient tool for work communication. It was revealed that the heads of nursing teams are in dire need of establishing rules for online communication. Their need to establish rules is significantly higher than the need of employees (t-observed = 2.8 > t-critical = 1.96 at p-value ≤ 0.05). Respondents stated that the most relevant rules of communication in chats today are to write personal questions in a private message and not to a group chat; to observe the rules of grammar and spelling of the Russian language; to mark relevant messages when replying; to write about the need for feedback in the message. The rules should ensure that online information is simple, clear, trustworthy, relevant, and also has a neutral tone and takes into account the characteristics of other chat members. |
| format | Article |
| id | doaj-art-1836bda319944a25a1f441c80c8d6bd5 |
| institution | DOAJ |
| issn | 2713-2617 |
| language | Russian |
| publishDate | 2023-03-01 |
| publisher | Research Institute for Healthcare Organization and Medical Management of Moscow Healthcare Department |
| record_format | Article |
| series | Здоровье мегаполиса |
| spelling | doaj-art-1836bda319944a25a1f441c80c8d6bd52025-08-20T03:19:56ZrusResearch Institute for Healthcare Organization and Medical Management of Moscow Healthcare DepartmentЗдоровье мегаполиса2713-26172023-03-0141758210.47619/2713-2617.zm.2023.v.4i1;75-8297Communication rules for nursing staff using messengersI. V. Ostrovskaya0Yu. S. Korzhavina1Peoples' Friendship University of Russia; Moscow branch of Military Medical Academy in the city of Moscow, Department of Nursing ManagementPeoples' Friendship University of Russia, Institute of Medicine, Department of Nursing ManagementThe relevance of the study is related to the fact that people use the same manner of communicating online outside of work and at work. However, it is necessary to develop and implement rules of communication in team chats, so that they assist nurses in work and do not lead to information overload. To identify the rules of online communication in nursing teams, authors conducted a questionnaire survey of 393 nurses from Moscow medical organizations. Survey data were processed with descriptive statistics methods and statistical inference methods (Student's t-test, Pearson's correlation coefficient). According to the respondents, the WhatsApp messenger is the most convenient tool for work communication. It was revealed that the heads of nursing teams are in dire need of establishing rules for online communication. Their need to establish rules is significantly higher than the need of employees (t-observed = 2.8 > t-critical = 1.96 at p-value ≤ 0.05). Respondents stated that the most relevant rules of communication in chats today are to write personal questions in a private message and not to a group chat; to observe the rules of grammar and spelling of the Russian language; to mark relevant messages when replying; to write about the need for feedback in the message. The rules should ensure that online information is simple, clear, trustworthy, relevant, and also has a neutral tone and takes into account the characteristics of other chat members.https://www.city-healthcare.com/jour/article/view/98online communicationmessengerteam chatrules of online communicationcriteria of online communicationeffective online communication |
| spellingShingle | I. V. Ostrovskaya Yu. S. Korzhavina Communication rules for nursing staff using messengers Здоровье мегаполиса online communication messenger team chat rules of online communication criteria of online communication effective online communication |
| title | Communication rules for nursing staff using messengers |
| title_full | Communication rules for nursing staff using messengers |
| title_fullStr | Communication rules for nursing staff using messengers |
| title_full_unstemmed | Communication rules for nursing staff using messengers |
| title_short | Communication rules for nursing staff using messengers |
| title_sort | communication rules for nursing staff using messengers |
| topic | online communication messenger team chat rules of online communication criteria of online communication effective online communication |
| url | https://www.city-healthcare.com/jour/article/view/98 |
| work_keys_str_mv | AT ivostrovskaya communicationrulesfornursingstaffusingmessengers AT yuskorzhavina communicationrulesfornursingstaffusingmessengers |