bKash vs. Bank-led Option: Factors Influencing Customer’s Preferences – Does it Warrant Voluntary-Insurance-Policy for Rapid-growth Digital-banking in Bangladesh-economy?
In today’s technology-driven world-economy, banking-services have been modernized where customers compete for comparative time-saving-options. Bangladesh, a developing country, is no exception. Besides traditional banking, Agent-banking, bKash, Western-Union etc. serve new-way financial-services. Bu...
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| Format: | Article |
| Language: | English |
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University of Warsaw
2020-10-01
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| Series: | Journal of Banking and Financial Economics |
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| Online Access: | https://press.wz.uw.edu.pl/cgi/viewcontent.cgi?article=1039&context=jbfe |
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| author | Akim M. Rahman |
| author_facet | Akim M. Rahman |
| author_sort | Akim M. Rahman |
| collection | DOAJ |
| description | In today’s technology-driven world-economy, banking-services have been modernized where customers compete for comparative time-saving-options. Bangladesh, a developing country, is no exception. Besides traditional banking, Agent-banking, bKash, Western-Union etc. serve new-way financial-services. But, in 21st-Century business-mentality era, many factors are unpredictable. Strict laws & application can marginalize the magnitudes of Perceived-risk where developed countries are ahead of developing countries. But it does not guarantee risk-free digital-transaction where developing countries are vulnerable. It might have led a slower growth of digital-banking in countries like Bangladesh. Dealing with determinant Perceived-risk, current author proposed Voluntary-Insurance policy (Rahman, 2018) that deserves to be scrutinized. Using Factor Analysis and Hypothesis Testing on customers’ opinions helps identifying factors that have undermined the growth-trend of bank-led digital. Attributes “Phone call confirmation” has influenced customer’s preference using bKash. “No transaction fee” has influenced using bank-led digital. Addressing risk-factors, Voluntary-Insurance in place can ensure secured digital-banking that can enhance growth of usages digital-banking. |
| format | Article |
| id | doaj-art-17c8fa6f2cd94a46ae499fb006294fa5 |
| institution | DOAJ |
| issn | 2353-6845 |
| language | English |
| publishDate | 2020-10-01 |
| publisher | University of Warsaw |
| record_format | Article |
| series | Journal of Banking and Financial Economics |
| spelling | doaj-art-17c8fa6f2cd94a46ae499fb006294fa52025-08-20T02:44:20ZengUniversity of WarsawJournal of Banking and Financial Economics2353-68452020-10-0120201516910.7172/2353-6845.jbfe.2020.1.4bKash vs. Bank-led Option: Factors Influencing Customer’s Preferences – Does it Warrant Voluntary-Insurance-Policy for Rapid-growth Digital-banking in Bangladesh-economy?Akim M. Rahman0https://orcid.org/0000-0002-8162-555XCanadian University of Bangladesh In today’s technology-driven world-economy, banking-services have been modernized where customers compete for comparative time-saving-options. Bangladesh, a developing country, is no exception. Besides traditional banking, Agent-banking, bKash, Western-Union etc. serve new-way financial-services. But, in 21st-Century business-mentality era, many factors are unpredictable. Strict laws & application can marginalize the magnitudes of Perceived-risk where developed countries are ahead of developing countries. But it does not guarantee risk-free digital-transaction where developing countries are vulnerable. It might have led a slower growth of digital-banking in countries like Bangladesh. Dealing with determinant Perceived-risk, current author proposed Voluntary-Insurance policy (Rahman, 2018) that deserves to be scrutinized. Using Factor Analysis and Hypothesis Testing on customers’ opinions helps identifying factors that have undermined the growth-trend of bank-led digital. Attributes “Phone call confirmation” has influenced customer’s preference using bKash. “No transaction fee” has influenced using bank-led digital. Addressing risk-factors, Voluntary-Insurance in place can ensure secured digital-banking that can enhance growth of usages digital-banking.https://press.wz.uw.edu.pl/cgi/viewcontent.cgi?article=1039&context=jbfebank-led digitaldigital-transactionbkashvoluntary insurancedigital-bankingpercived risk-factor |
| spellingShingle | Akim M. Rahman bKash vs. Bank-led Option: Factors Influencing Customer’s Preferences – Does it Warrant Voluntary-Insurance-Policy for Rapid-growth Digital-banking in Bangladesh-economy? Journal of Banking and Financial Economics bank-led digital digital-transaction bkash voluntary insurance digital-banking percived risk-factor |
| title | bKash vs. Bank-led Option: Factors Influencing Customer’s Preferences – Does it Warrant Voluntary-Insurance-Policy for Rapid-growth Digital-banking in Bangladesh-economy? |
| title_full | bKash vs. Bank-led Option: Factors Influencing Customer’s Preferences – Does it Warrant Voluntary-Insurance-Policy for Rapid-growth Digital-banking in Bangladesh-economy? |
| title_fullStr | bKash vs. Bank-led Option: Factors Influencing Customer’s Preferences – Does it Warrant Voluntary-Insurance-Policy for Rapid-growth Digital-banking in Bangladesh-economy? |
| title_full_unstemmed | bKash vs. Bank-led Option: Factors Influencing Customer’s Preferences – Does it Warrant Voluntary-Insurance-Policy for Rapid-growth Digital-banking in Bangladesh-economy? |
| title_short | bKash vs. Bank-led Option: Factors Influencing Customer’s Preferences – Does it Warrant Voluntary-Insurance-Policy for Rapid-growth Digital-banking in Bangladesh-economy? |
| title_sort | bkash vs bank led option factors influencing customer s preferences does it warrant voluntary insurance policy for rapid growth digital banking in bangladesh economy |
| topic | bank-led digital digital-transaction bkash voluntary insurance digital-banking percived risk-factor |
| url | https://press.wz.uw.edu.pl/cgi/viewcontent.cgi?article=1039&context=jbfe |
| work_keys_str_mv | AT akimmrahman bkashvsbankledoptionfactorsinfluencingcustomerspreferencesdoesitwarrantvoluntaryinsurancepolicyforrapidgrowthdigitalbankinginbangladesheconomy |