PRIORITY IMPROVEMENT OF SEA TRANSPORTATION SERVICES KMP DHARMA RUCITRA VII ROUTE SURABAYA – LABUAN BAJO
Sea transportation is an important mode of transportation and is widely used by the people of Indonesia to connect between islands and areas throughout their territory. PT. Dharma Lautan Utama (DLU) is a ferry transportation service company and manager of ferry ports for passengers, vehicles, and go...
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| Format: | Article |
| Language: | English |
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Department of Civil Engineering, Universitas Islam Malang
2023-06-01
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| Series: | Journal Innovation of Civil Engineering |
| Online Access: | https://riset.unisma.ac.id/index.php/JICE/article/view/19787 |
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| author | Nika Devi Permata Wijaya Zaid Dzulkarnain Zubizaretta Yoseph Kalasanso |
| author_facet | Nika Devi Permata Wijaya Zaid Dzulkarnain Zubizaretta Yoseph Kalasanso |
| author_sort | Nika Devi Permata Wijaya |
| collection | DOAJ |
| description | Sea transportation is an important mode of transportation and is widely used by the people of Indonesia to connect between islands and areas throughout their territory. PT. Dharma Lautan Utama (DLU) is a ferry transportation service company and manager of ferry ports for passengers, vehicles, and goods. To improve the quality of service, a priority step for improvement is prepared which refers to the standards and weaknesses of the service. By using the AHP method, an analysis related to the prioritization of the 6 selected stakeholders is obtained as follows: service improvement criteria which include Safety, Security, Comfort, Convenience, and Regularity obtained the highest priority value on Departure Schedule Improvement of 34% by improving service related to the accuracy of the departure schedule by giving repeated socialization of information or pasting information as clearly as possible, then followed by an increase in Compliance and Passenger Safety Standards of 19%, Shipping Frequency of 17%, Load Factor of 11%, Shipping Costs of 10%, and finally Law Enforcement of 9%.
Keywords: AHP; Service Improvement; Sea Transportation. |
| format | Article |
| id | doaj-art-175f0aa811af4e0f94c59209bfc49630 |
| institution | Kabale University |
| issn | 2775-5592 |
| language | English |
| publishDate | 2023-06-01 |
| publisher | Department of Civil Engineering, Universitas Islam Malang |
| record_format | Article |
| series | Journal Innovation of Civil Engineering |
| spelling | doaj-art-175f0aa811af4e0f94c59209bfc496302025-08-20T03:40:24ZengDepartment of Civil Engineering, Universitas Islam MalangJournal Innovation of Civil Engineering2775-55922023-06-0141475110.33474/jice.v4i1.1978717338PRIORITY IMPROVEMENT OF SEA TRANSPORTATION SERVICES KMP DHARMA RUCITRA VII ROUTE SURABAYA – LABUAN BAJONika Devi Permata Wijaya0Zaid Dzulkarnain Zubizaretta1Yoseph Kalasanso2Universitas Merdeka MalangUniversitas Merdeka MalangUniversitas Merdeka MalangSea transportation is an important mode of transportation and is widely used by the people of Indonesia to connect between islands and areas throughout their territory. PT. Dharma Lautan Utama (DLU) is a ferry transportation service company and manager of ferry ports for passengers, vehicles, and goods. To improve the quality of service, a priority step for improvement is prepared which refers to the standards and weaknesses of the service. By using the AHP method, an analysis related to the prioritization of the 6 selected stakeholders is obtained as follows: service improvement criteria which include Safety, Security, Comfort, Convenience, and Regularity obtained the highest priority value on Departure Schedule Improvement of 34% by improving service related to the accuracy of the departure schedule by giving repeated socialization of information or pasting information as clearly as possible, then followed by an increase in Compliance and Passenger Safety Standards of 19%, Shipping Frequency of 17%, Load Factor of 11%, Shipping Costs of 10%, and finally Law Enforcement of 9%. Keywords: AHP; Service Improvement; Sea Transportation.https://riset.unisma.ac.id/index.php/JICE/article/view/19787 |
| spellingShingle | Nika Devi Permata Wijaya Zaid Dzulkarnain Zubizaretta Yoseph Kalasanso PRIORITY IMPROVEMENT OF SEA TRANSPORTATION SERVICES KMP DHARMA RUCITRA VII ROUTE SURABAYA – LABUAN BAJO Journal Innovation of Civil Engineering |
| title | PRIORITY IMPROVEMENT OF SEA TRANSPORTATION SERVICES KMP DHARMA RUCITRA VII ROUTE SURABAYA – LABUAN BAJO |
| title_full | PRIORITY IMPROVEMENT OF SEA TRANSPORTATION SERVICES KMP DHARMA RUCITRA VII ROUTE SURABAYA – LABUAN BAJO |
| title_fullStr | PRIORITY IMPROVEMENT OF SEA TRANSPORTATION SERVICES KMP DHARMA RUCITRA VII ROUTE SURABAYA – LABUAN BAJO |
| title_full_unstemmed | PRIORITY IMPROVEMENT OF SEA TRANSPORTATION SERVICES KMP DHARMA RUCITRA VII ROUTE SURABAYA – LABUAN BAJO |
| title_short | PRIORITY IMPROVEMENT OF SEA TRANSPORTATION SERVICES KMP DHARMA RUCITRA VII ROUTE SURABAYA – LABUAN BAJO |
| title_sort | priority improvement of sea transportation services kmp dharma rucitra vii route surabaya labuan bajo |
| url | https://riset.unisma.ac.id/index.php/JICE/article/view/19787 |
| work_keys_str_mv | AT nikadevipermatawijaya priorityimprovementofseatransportationserviceskmpdharmarucitraviiroutesurabayalabuanbajo AT zaiddzulkarnainzubizaretta priorityimprovementofseatransportationserviceskmpdharmarucitraviiroutesurabayalabuanbajo AT yosephkalasanso priorityimprovementofseatransportationserviceskmpdharmarucitraviiroutesurabayalabuanbajo |