Enabling management information systems and the quality of performance of public servants
ABSTRACT This article examines the influence of enabling Management Information Systems (MIS) on the quality of performance of public servants, mediated by commitment to the role. In light of social exchange theory, the study demonstrates that the use of enabling MIS positively influences the qualit...
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| Format: | Article |
| Language: | English |
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Universidade de São Paulo
2025-03-01
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| Series: | Revista Contabilidade & Finanças |
| Subjects: | |
| Online Access: | http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1519-70772025000100505&lng=en&tlng=en |
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| _version_ | 1849703908889329664 |
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| author | Beatriz da Silva Pereira Ilse Maria Beuren Vanderlei dos Santos |
| author_facet | Beatriz da Silva Pereira Ilse Maria Beuren Vanderlei dos Santos |
| author_sort | Beatriz da Silva Pereira |
| collection | DOAJ |
| description | ABSTRACT This article examines the influence of enabling Management Information Systems (MIS) on the quality of performance of public servants, mediated by commitment to the role. In light of social exchange theory, the study demonstrates that the use of enabling MIS positively influences the quality of performance of public servants and that commitment to the role mediates this relationship. A multigroup analysis reveals that public servants with different types of employment (permanent or commissioned) and varying length of service exhibit distinct effects in this relationship. The results present theoretical and practical implications by providing evidence that behavioral factors, such as commitment to the role, help explain the effect of enabling MIS on the quality of performance, and that personal aspects, such as employment type and length of service, impact the quality of performance in distinct ways. These findings are relevant for institutional policies and the quality of service delivered to citizens. The research offers new evidence, focusing on the public sector, regarding the role of enabling MIS in enhancing the quality of performance of public servants, with the mediating effect of commitment to the role. A survey was conducted with 252 employees of an institution responsible for upholding the state's legal order, and data analysis was performed using partial least squares structural equation modeling (PLS-SEM). |
| format | Article |
| id | doaj-art-16e751d336ce46bea3ef7e92187b0b2b |
| institution | DOAJ |
| issn | 1808-057X |
| language | English |
| publishDate | 2025-03-01 |
| publisher | Universidade de São Paulo |
| record_format | Article |
| series | Revista Contabilidade & Finanças |
| spelling | doaj-art-16e751d336ce46bea3ef7e92187b0b2b2025-08-20T03:17:02ZengUniversidade de São PauloRevista Contabilidade & Finanças1808-057X2025-03-01369710.1590/1808-057x20242152.enEnabling management information systems and the quality of performance of public servantsBeatriz da Silva Pereirahttps://orcid.org/0000-0002-8591-2433Ilse Maria Beurenhttps://orcid.org/0000-0003-4007-6408Vanderlei dos Santoshttps://orcid.org/0000-0002-9841-3780ABSTRACT This article examines the influence of enabling Management Information Systems (MIS) on the quality of performance of public servants, mediated by commitment to the role. In light of social exchange theory, the study demonstrates that the use of enabling MIS positively influences the quality of performance of public servants and that commitment to the role mediates this relationship. A multigroup analysis reveals that public servants with different types of employment (permanent or commissioned) and varying length of service exhibit distinct effects in this relationship. The results present theoretical and practical implications by providing evidence that behavioral factors, such as commitment to the role, help explain the effect of enabling MIS on the quality of performance, and that personal aspects, such as employment type and length of service, impact the quality of performance in distinct ways. These findings are relevant for institutional policies and the quality of service delivered to citizens. The research offers new evidence, focusing on the public sector, regarding the role of enabling MIS in enhancing the quality of performance of public servants, with the mediating effect of commitment to the role. A survey was conducted with 252 employees of an institution responsible for upholding the state's legal order, and data analysis was performed using partial least squares structural equation modeling (PLS-SEM).http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1519-70772025000100505&lng=en&tlng=ensocial exchange theoryenabling management information systemsquality of performancecommitment to the role |
| spellingShingle | Beatriz da Silva Pereira Ilse Maria Beuren Vanderlei dos Santos Enabling management information systems and the quality of performance of public servants Revista Contabilidade & Finanças social exchange theory enabling management information systems quality of performance commitment to the role |
| title | Enabling management information systems and the quality of performance of public servants |
| title_full | Enabling management information systems and the quality of performance of public servants |
| title_fullStr | Enabling management information systems and the quality of performance of public servants |
| title_full_unstemmed | Enabling management information systems and the quality of performance of public servants |
| title_short | Enabling management information systems and the quality of performance of public servants |
| title_sort | enabling management information systems and the quality of performance of public servants |
| topic | social exchange theory enabling management information systems quality of performance commitment to the role |
| url | http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1519-70772025000100505&lng=en&tlng=en |
| work_keys_str_mv | AT beatrizdasilvapereira enablingmanagementinformationsystemsandthequalityofperformanceofpublicservants AT ilsemariabeuren enablingmanagementinformationsystemsandthequalityofperformanceofpublicservants AT vanderleidossantos enablingmanagementinformationsystemsandthequalityofperformanceofpublicservants |