A scoping review of the roles, challenges, and strategies for enhancing the performance of community health workers in the response against COVID-19 in low- and middle-income countries
Abstract Background Global concerns regarding effective response strategies to the COVID-19 pandemic arose amid the swift spread of the virus to low- and middle-income country (LMIC) settings. Although LMICs instituted several measures to mitigate spread of the virus in low resource settings, includ...
Saved in:
| Main Authors: | , , , , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
BMC
2025-05-01
|
| Series: | BMC Primary Care |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s12875-025-02853-7 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849332154979319808 |
|---|---|
| author | Joseph Mumba Zulu Adam Silumbwe Margarate Munakampe Malizgani Paul Chavula Chama Mulubwa Nathanael Sirili Wanga Zulu Charles Michelo Moses Tetui |
| author_facet | Joseph Mumba Zulu Adam Silumbwe Margarate Munakampe Malizgani Paul Chavula Chama Mulubwa Nathanael Sirili Wanga Zulu Charles Michelo Moses Tetui |
| author_sort | Joseph Mumba Zulu |
| collection | DOAJ |
| description | Abstract Background Global concerns regarding effective response strategies to the COVID-19 pandemic arose amid the swift spread of the virus to low- and middle-income country (LMIC) settings. Although LMICs instituted several measures to mitigate spread of the virus in low resource settings, including task shifting certain demand and supply functions to community actors such as community health workers (CHWs), there remains a lack of synthesized evidence on these experiences and lessons. This scoping review sought to synthesize evidence regarding the roles and challenges faced by CHWs during the fight against COVID-19, along with strategies to address these challenges. Methodology We systematically searched several major electronic databases including PubMed, HINARI, Cochrane Library (Reviews and Trials), Science Direct and Google Scholar for relevant literature. The search strategy was designed to capture literature published in LMICs on CHWs roles during COVID-19 period spanning 2019–2023. Two researchers were responsible for retrieving these studies, and critically reviewed them in accordance with Arksey and O’Malley scoping review approach. In total, 22 articles were included and analysed using Clarke and Braun thematic analysis in NVivo 12 Pro Software. Results Community health workers (CHWs) played a vital role during the COVID-19 pandemic. They engaged in health promotion and education, conducted surveillance and contact tracing, supported quarantine efforts, and maintained essential primary health services. They also facilitated referrals, advocated for clients and communities, and contributed to vaccination planning and coordination, including tracking and follow-up. However, CHWs faced significant challenges, including a lack of supplies, inadequate infection prevention and control measures, and stigma from community members. Additionally, they encountered limited supportive policies, insufficient remuneration and incentives. To enhance CHWs’ performance, regular training on preventive measures is essential. Utilizing digital technology, such as mobile health, can be beneficial. Establishing collaborative groups through messaging platforms and prioritizing access to COVID-19 vaccines are important steps. Additionally, delivering wellness programs and providing quality protective equipment for CHWs are crucial for their effectiveness. Conclusion The study found that CHWs are vital actors within the health system during global pandemics like COVID-19. This entails the need for increased support and investment to better integrate CHWs into health systems during such crises, which could ultimately contribute to sustaining the credibility of CHWs programs and foster more inclusive community health systems (CHSs). |
| format | Article |
| id | doaj-art-16d44fba6a25451193bbff903722ffa2 |
| institution | Kabale University |
| issn | 2731-4553 |
| language | English |
| publishDate | 2025-05-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Primary Care |
| spelling | doaj-art-16d44fba6a25451193bbff903722ffa22025-08-20T03:46:17ZengBMCBMC Primary Care2731-45532025-05-0126111610.1186/s12875-025-02853-7A scoping review of the roles, challenges, and strategies for enhancing the performance of community health workers in the response against COVID-19 in low- and middle-income countriesJoseph Mumba Zulu0Adam Silumbwe1Margarate Munakampe2Malizgani Paul Chavula3Chama Mulubwa4Nathanael Sirili5Wanga Zulu6Charles Michelo7Moses Tetui8Department of Health Promotion and Education, School of Public Health, University of ZambiaDepartment of Health Policy and Management, School of Public Health, University of ZambiaDepartment of Health Policy and Management, School of Public Health, University of ZambiaDepartment of Health Promotion and Education, School of Public Health, University of ZambiaDepartment of Health Promotion and Education, School of Public Health, University of ZambiaDepartment of Development Studies, School of Public Health and Social Sciences, Muhimbili University of Health, and Allied SciencesDepartment of Health Promotion and Education, School of Public Health, University of ZambiaGlobal Health Institute, Nkwazi Research UniversitySchool of Public Health Sciences, University of WaterlooAbstract Background Global concerns regarding effective response strategies to the COVID-19 pandemic arose amid the swift spread of the virus to low- and middle-income country (LMIC) settings. Although LMICs instituted several measures to mitigate spread of the virus in low resource settings, including task shifting certain demand and supply functions to community actors such as community health workers (CHWs), there remains a lack of synthesized evidence on these experiences and lessons. This scoping review sought to synthesize evidence regarding the roles and challenges faced by CHWs during the fight against COVID-19, along with strategies to address these challenges. Methodology We systematically searched several major electronic databases including PubMed, HINARI, Cochrane Library (Reviews and Trials), Science Direct and Google Scholar for relevant literature. The search strategy was designed to capture literature published in LMICs on CHWs roles during COVID-19 period spanning 2019–2023. Two researchers were responsible for retrieving these studies, and critically reviewed them in accordance with Arksey and O’Malley scoping review approach. In total, 22 articles were included and analysed using Clarke and Braun thematic analysis in NVivo 12 Pro Software. Results Community health workers (CHWs) played a vital role during the COVID-19 pandemic. They engaged in health promotion and education, conducted surveillance and contact tracing, supported quarantine efforts, and maintained essential primary health services. They also facilitated referrals, advocated for clients and communities, and contributed to vaccination planning and coordination, including tracking and follow-up. However, CHWs faced significant challenges, including a lack of supplies, inadequate infection prevention and control measures, and stigma from community members. Additionally, they encountered limited supportive policies, insufficient remuneration and incentives. To enhance CHWs’ performance, regular training on preventive measures is essential. Utilizing digital technology, such as mobile health, can be beneficial. Establishing collaborative groups through messaging platforms and prioritizing access to COVID-19 vaccines are important steps. Additionally, delivering wellness programs and providing quality protective equipment for CHWs are crucial for their effectiveness. Conclusion The study found that CHWs are vital actors within the health system during global pandemics like COVID-19. This entails the need for increased support and investment to better integrate CHWs into health systems during such crises, which could ultimately contribute to sustaining the credibility of CHWs programs and foster more inclusive community health systems (CHSs).https://doi.org/10.1186/s12875-025-02853-7Community health workersHealth systemCOVID-19LMICs |
| spellingShingle | Joseph Mumba Zulu Adam Silumbwe Margarate Munakampe Malizgani Paul Chavula Chama Mulubwa Nathanael Sirili Wanga Zulu Charles Michelo Moses Tetui A scoping review of the roles, challenges, and strategies for enhancing the performance of community health workers in the response against COVID-19 in low- and middle-income countries BMC Primary Care Community health workers Health system COVID-19 LMICs |
| title | A scoping review of the roles, challenges, and strategies for enhancing the performance of community health workers in the response against COVID-19 in low- and middle-income countries |
| title_full | A scoping review of the roles, challenges, and strategies for enhancing the performance of community health workers in the response against COVID-19 in low- and middle-income countries |
| title_fullStr | A scoping review of the roles, challenges, and strategies for enhancing the performance of community health workers in the response against COVID-19 in low- and middle-income countries |
| title_full_unstemmed | A scoping review of the roles, challenges, and strategies for enhancing the performance of community health workers in the response against COVID-19 in low- and middle-income countries |
| title_short | A scoping review of the roles, challenges, and strategies for enhancing the performance of community health workers in the response against COVID-19 in low- and middle-income countries |
| title_sort | scoping review of the roles challenges and strategies for enhancing the performance of community health workers in the response against covid 19 in low and middle income countries |
| topic | Community health workers Health system COVID-19 LMICs |
| url | https://doi.org/10.1186/s12875-025-02853-7 |
| work_keys_str_mv | AT josephmumbazulu ascopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT adamsilumbwe ascopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT margaratemunakampe ascopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT malizganipaulchavula ascopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT chamamulubwa ascopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT nathanaelsirili ascopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT wangazulu ascopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT charlesmichelo ascopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT mosestetui ascopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT josephmumbazulu scopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT adamsilumbwe scopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT margaratemunakampe scopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT malizganipaulchavula scopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT chamamulubwa scopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT nathanaelsirili scopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT wangazulu scopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT charlesmichelo scopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries AT mosestetui scopingreviewoftheroleschallengesandstrategiesforenhancingtheperformanceofcommunityhealthworkersintheresponseagainstcovid19inlowandmiddleincomecountries |