Citizen acceptance and use of the Jakarta Kini (JAKI) e-government: Extended unified model for electronic government adoption
E-government presents many benefits for the government in providing public services to the community. However, there are obstacles for certain community members to use e-government in Indonesia. This study is aimed to analyze the factors that influence users to adopt electronic government (e-governm...
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| Format: | Article |
| Language: | English |
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Elsevier
2025-01-01
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| Series: | Heliyon |
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| Online Access: | http://www.sciencedirect.com/science/article/pii/S240584402500458X |
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| author | Muhammad Al-Kautsar Maktub Putu Wuri Handayani Fathia Prinastiti Sunarso |
| author_facet | Muhammad Al-Kautsar Maktub Putu Wuri Handayani Fathia Prinastiti Sunarso |
| author_sort | Muhammad Al-Kautsar Maktub |
| collection | DOAJ |
| description | E-government presents many benefits for the government in providing public services to the community. However, there are obstacles for certain community members to use e-government in Indonesia. This study is aimed to analyze the factors that influence users to adopt electronic government (e-government) such as Jakarta Kini (JAKI) application in Indonesia. This study used a quantitative approach by conducting a survey of 595 respondents who live or work in the province of DKI Jakarta, Indonesia's capital city. The data obtained were analyzed using covariance-based structural equation modelling and the AMOS 24 application. The results showed that government capacity, performance expectancy, information quality, service quality, computer self-efficacy, trust of government, perceived risk, and attitude influence behavioral intention and usage behavior for the e-government application. However, facilitating conditions and trust of the internet did not influence behavioral intention to use the e-government application. This study enriches the theory of the Unified Model of E-Government Adoption (UMEGA) which is adapted to the context of developing countries. This study provides guidance to developers and the government for the development of e-government in the future. Since this study focuses on JAKI, future studies could compare the results of this study with other context and scope of different e-government applications. |
| format | Article |
| id | doaj-art-141891767bdc4f3184864acc738b8c85 |
| institution | Kabale University |
| issn | 2405-8440 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Heliyon |
| spelling | doaj-art-141891767bdc4f3184864acc738b8c852025-02-02T05:28:56ZengElsevierHeliyon2405-84402025-01-01112e42078Citizen acceptance and use of the Jakarta Kini (JAKI) e-government: Extended unified model for electronic government adoptionMuhammad Al-Kautsar Maktub0Putu Wuri Handayani1Fathia Prinastiti Sunarso2Faculty of Computer Science, Universitas Indonesia, IndonesiaCorresponding author.; Faculty of Computer Science, Universitas Indonesia, IndonesiaFaculty of Computer Science, Universitas Indonesia, IndonesiaE-government presents many benefits for the government in providing public services to the community. However, there are obstacles for certain community members to use e-government in Indonesia. This study is aimed to analyze the factors that influence users to adopt electronic government (e-government) such as Jakarta Kini (JAKI) application in Indonesia. This study used a quantitative approach by conducting a survey of 595 respondents who live or work in the province of DKI Jakarta, Indonesia's capital city. The data obtained were analyzed using covariance-based structural equation modelling and the AMOS 24 application. The results showed that government capacity, performance expectancy, information quality, service quality, computer self-efficacy, trust of government, perceived risk, and attitude influence behavioral intention and usage behavior for the e-government application. However, facilitating conditions and trust of the internet did not influence behavioral intention to use the e-government application. This study enriches the theory of the Unified Model of E-Government Adoption (UMEGA) which is adapted to the context of developing countries. This study provides guidance to developers and the government for the development of e-government in the future. Since this study focuses on JAKI, future studies could compare the results of this study with other context and scope of different e-government applications.http://www.sciencedirect.com/science/article/pii/S240584402500458XMobile governmentElectronic governmentAdoptionIndonesia |
| spellingShingle | Muhammad Al-Kautsar Maktub Putu Wuri Handayani Fathia Prinastiti Sunarso Citizen acceptance and use of the Jakarta Kini (JAKI) e-government: Extended unified model for electronic government adoption Heliyon Mobile government Electronic government Adoption Indonesia |
| title | Citizen acceptance and use of the Jakarta Kini (JAKI) e-government: Extended unified model for electronic government adoption |
| title_full | Citizen acceptance and use of the Jakarta Kini (JAKI) e-government: Extended unified model for electronic government adoption |
| title_fullStr | Citizen acceptance and use of the Jakarta Kini (JAKI) e-government: Extended unified model for electronic government adoption |
| title_full_unstemmed | Citizen acceptance and use of the Jakarta Kini (JAKI) e-government: Extended unified model for electronic government adoption |
| title_short | Citizen acceptance and use of the Jakarta Kini (JAKI) e-government: Extended unified model for electronic government adoption |
| title_sort | citizen acceptance and use of the jakarta kini jaki e government extended unified model for electronic government adoption |
| topic | Mobile government Electronic government Adoption Indonesia |
| url | http://www.sciencedirect.com/science/article/pii/S240584402500458X |
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