Trust and AI weight: human-AI collaboration in organizational management decision-making
IntroductionThe emergence of Artificial Intelligence (AI) has revolutionized decision-making in human resource management. Since human and AI each possesses distinct strengths in the realm of decision-making, the synergy between human and AI agent has the potential to significantly enhance both the...
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Frontiers Media S.A.
2025-06-01
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| Series: | Frontiers in Organizational Psychology |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/forgp.2025.1419403/full |
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| author | Yanjun Wen Jiale Wang Xiaoxi Chen |
| author_facet | Yanjun Wen Jiale Wang Xiaoxi Chen |
| author_sort | Yanjun Wen |
| collection | DOAJ |
| description | IntroductionThe emergence of Artificial Intelligence (AI) has revolutionized decision-making in human resource management. Since human and AI each possesses distinct strengths in the realm of decision-making, the synergy between human and AI agent has the potential to significantly enhance both the efficiency and the quality of managerial decision-making processes. Although assigning decision weights to AI agents presents innovative avenues for human-AI collaboration, the underlying mechanisms driving the allocation of decision weights to AI agents remain inadequately understood. To elucidate these mechanisms, this paper examines the influence of trust in AI on AI weight allocation within the framework of human-AI cooperation, leveraging the Socio-Cognitive Model of Trust (SCMT).MethodsWe conducted a series of survey studies involving scenario-based decision-making tasks. Study 1 examined the relationship between trust in AI and AI weight among 111 managers about employee recruitment tasks. Study 2 surveyed 210 managers using employee performance evaluation tasks.ResultsThe results of Study 1 indicated that trust in AI enhances the decisional weight attributed to AI agents, and willingness to collaborate with AI mediates trust in AI and the weight of AI in personnel selection. The findings of Study 2 revealed that the perceived free will of AI agents negatively moderates the relationship between trust in AI and willing to collaborate with AI, such that the relationship is weaker when individuals perceive a higher degree of free will in AI agents than a lower degree.DiscussionTheoretically, this paper advances the understanding of the function of trust in human-AI interaction by exploring the trust development from attitude to act in human-AI cooperative decision-making. Practically, it offers valuable insights into the design of AI agent and organizational management within the context of human-AI collaboration. |
| format | Article |
| id | doaj-art-12d0879e7f44469fbcf0d5baa70e41cd |
| institution | Kabale University |
| issn | 2813-771X |
| language | English |
| publishDate | 2025-06-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Organizational Psychology |
| spelling | doaj-art-12d0879e7f44469fbcf0d5baa70e41cd2025-08-20T03:31:02ZengFrontiers Media S.A.Frontiers in Organizational Psychology2813-771X2025-06-01310.3389/forgp.2025.14194031419403Trust and AI weight: human-AI collaboration in organizational management decision-makingYanjun WenJiale WangXiaoxi ChenIntroductionThe emergence of Artificial Intelligence (AI) has revolutionized decision-making in human resource management. Since human and AI each possesses distinct strengths in the realm of decision-making, the synergy between human and AI agent has the potential to significantly enhance both the efficiency and the quality of managerial decision-making processes. Although assigning decision weights to AI agents presents innovative avenues for human-AI collaboration, the underlying mechanisms driving the allocation of decision weights to AI agents remain inadequately understood. To elucidate these mechanisms, this paper examines the influence of trust in AI on AI weight allocation within the framework of human-AI cooperation, leveraging the Socio-Cognitive Model of Trust (SCMT).MethodsWe conducted a series of survey studies involving scenario-based decision-making tasks. Study 1 examined the relationship between trust in AI and AI weight among 111 managers about employee recruitment tasks. Study 2 surveyed 210 managers using employee performance evaluation tasks.ResultsThe results of Study 1 indicated that trust in AI enhances the decisional weight attributed to AI agents, and willingness to collaborate with AI mediates trust in AI and the weight of AI in personnel selection. The findings of Study 2 revealed that the perceived free will of AI agents negatively moderates the relationship between trust in AI and willing to collaborate with AI, such that the relationship is weaker when individuals perceive a higher degree of free will in AI agents than a lower degree.DiscussionTheoretically, this paper advances the understanding of the function of trust in human-AI interaction by exploring the trust development from attitude to act in human-AI cooperative decision-making. Practically, it offers valuable insights into the design of AI agent and organizational management within the context of human-AI collaboration.https://www.frontiersin.org/articles/10.3389/forgp.2025.1419403/fullhuman-AI cooperationAI weighttrustsocio-cognitive model of trustdecision-making |
| spellingShingle | Yanjun Wen Jiale Wang Xiaoxi Chen Trust and AI weight: human-AI collaboration in organizational management decision-making Frontiers in Organizational Psychology human-AI cooperation AI weight trust socio-cognitive model of trust decision-making |
| title | Trust and AI weight: human-AI collaboration in organizational management decision-making |
| title_full | Trust and AI weight: human-AI collaboration in organizational management decision-making |
| title_fullStr | Trust and AI weight: human-AI collaboration in organizational management decision-making |
| title_full_unstemmed | Trust and AI weight: human-AI collaboration in organizational management decision-making |
| title_short | Trust and AI weight: human-AI collaboration in organizational management decision-making |
| title_sort | trust and ai weight human ai collaboration in organizational management decision making |
| topic | human-AI cooperation AI weight trust socio-cognitive model of trust decision-making |
| url | https://www.frontiersin.org/articles/10.3389/forgp.2025.1419403/full |
| work_keys_str_mv | AT yanjunwen trustandaiweighthumanaicollaborationinorganizationalmanagementdecisionmaking AT jialewang trustandaiweighthumanaicollaborationinorganizationalmanagementdecisionmaking AT xiaoxichen trustandaiweighthumanaicollaborationinorganizationalmanagementdecisionmaking |