Moon, J., Lee, S., & Lee, Y. Impacts of general agents' customer relationship-building behaviors on trust, satisfaction, and renewal intention: A PLS-SEM and NCA approach. Elsevier.
Chicago Style (17th ed.) CitationMoon, Joon-Ho, Soon-Tae Lee, and Yong-Ki Lee. Impacts of General Agents' Customer Relationship-building Behaviors on Trust, Satisfaction, and Renewal Intention: A PLS-SEM and NCA Approach. Elsevier.
MLA (9th ed.) CitationMoon, Joon-Ho, et al. Impacts of General Agents' Customer Relationship-building Behaviors on Trust, Satisfaction, and Renewal Intention: A PLS-SEM and NCA Approach. Elsevier.
Warning: These citations may not always be 100% accurate.