Customer incivility’s impacts on the telesales’ job performance and turnover intention
The issue of customer incivility in the service industry has increasingly become a topic of significant interest due to its impact on employees. Telesales, in particular, frequently encounter such incivility from customers. The study employs both direct and indirect survey methods involving 420 tele...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | Vietnamese |
| Published: |
TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH
2024-12-01
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| Series: | Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh |
| Subjects: | |
| Online Access: | https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/3659 |
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