Tourist attractions as a moderating element in explanatory models for loyalty development
Many studies have analysed the impact of destination image on tourist satisfaction and loyalty, including different mediating variables, both affective and cognitive. This article will attempt to determine whether the representative model of visitors' future behaviour (satisfaction and loya...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Algarve, ESGHT/CINTURS
2014-01-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/655/1170 |
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| Summary: | Many studies have analysed the impact of destination image on tourist
satisfaction and loyalty, including different mediating variables, both
affective and cognitive. This article will attempt to determine whether
the representative model of visitors' future behaviour (satisfaction and
loyalty) – viewed in terms of destination image, quality, value,
disconfirmation, and emotions – follows a common, universal pattern
or whether that behaviour actually differs when the model is applied to
destinations offering different attractions.
The paper below analyses disparate emotional behaviour in relation to
destinations mentioned in the literature, when value does not play a
mediating role between perception of quality and satisfaction with
coastal destinations. This study concludes that there is a common
pattern for purely urban cultural destinations while a different pattern
exists for urban cultural destinations that include beaches among their
attractions. |
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| ISSN: | 2182-8466 |