Tourist satisfaction and loyalty in the hotel business: An application to the island of São Miguel, Azores

Tourist satisfaction and loyalty in the hotel business: An application to the island of São Miguel, Azores

This paper analyses the influence of service quality on customer satisfaction and loyalty. Questionnaires were used to retrieve data were used to construct a model of structural equations to test the perception of quality, satisfaction and subsequent loyalty of tourists. The results suggest that...

Full description

Saved in:
Bibliographic Details
Main Authors: Maria da Graça Batista, João Pedro Couto, Diana Botelho, Cláudia Faias
Format: Article
Language:English
Published: University of Algarve, ESGHT/CINTURS 2014-01-01
Series:Tourism & Management Studies
Subjects:
customer satisfaction
customer loyalty
service quality
Online Access:https://tmstudies.net/index.php/ectms/article/view/642/1178
Tags: Add Tag
No Tags, Be the first to tag this record!

Similar Items

Similar Items