Digital Transformation of Employee Experience Management: Tools, Practices, and Trends
The article focuses on the digital transformation of Employee Experience Management (EXM) in the context of global business process digitalization. The research aims to systematize and scientifically substantiate modern approaches to the digital transformation of EXM, identify key tools, analyze suc...
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| Format: | Article |
| Language: | English |
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Vasyl Stefanyk Precarpathian National University
2024-12-01
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| Series: | Journal of Vasyl Stefanyk Precarpathian National University |
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| Online Access: | https://journals.pnu.edu.ua/index.php/jpnu/article/view/8672 |
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| _version_ | 1841553353338781696 |
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| author | Oksana Kravchuk Iryna Varis Ivanna Liaсh |
| author_facet | Oksana Kravchuk Iryna Varis Ivanna Liaсh |
| author_sort | Oksana Kravchuk |
| collection | DOAJ |
| description | The article focuses on the digital transformation of Employee Experience Management (EXM) in the context of global business process digitalization. The research aims to systematize and scientifically substantiate modern approaches to the digital transformation of EXM, identify key tools, analyze successful implementation practices, and identify promising development trends. The research employs various methods, including general scientific techniques, specialized cognitive methods, analysis, synthesis, and comparative analysis. The study resulted in a systematization of theoretical and methodological foundations of EXM in the digital economy, development of the classification of digital EXM tools by functional purpose, analysis of the modern EXM software market, identification of digital transformation trends in EXM, development of a metrics system for assessing the impact of digital tools on employee experience, identification of challenges in implementing digital tools and proposed ways to overcome them. The scientific novelty of the research lies in the first comprehensive classification of digital EXM tools by functional purpose, the improvement of approaches to evaluating digital tools' effectiveness through the development of the KPI system, the advancement of conceptual foundations of digital transformation of employee experience, and the deepened understanding of digital technologies' impact on HR processes transformation. The formed recommendations for selecting and implementing digital solutions can be readily applied to HR departments. The proposed metrics allow for evaluating the effectiveness of implemented digital tools and their impact on employee experience. Research results create a foundation for developing digital transformation strategies in the HR sphere. |
| format | Article |
| id | doaj-art-0e2d19ddeb6442dc8e8946e4c61bb864 |
| institution | Kabale University |
| issn | 2311-0155 2413-2349 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Vasyl Stefanyk Precarpathian National University |
| record_format | Article |
| series | Journal of Vasyl Stefanyk Precarpathian National University |
| spelling | doaj-art-0e2d19ddeb6442dc8e8946e4c61bb8642025-01-09T09:37:31ZengVasyl Stefanyk Precarpathian National UniversityJournal of Vasyl Stefanyk Precarpathian National University2311-01552413-23492024-12-011148410010.15330/jpnu.11.4.84-1007718Digital Transformation of Employee Experience Management: Tools, Practices, and TrendsOksana Kravchuk0https://orcid.org/0000-0002-6337-7759Iryna Varis1https://orcid.org/0000-0002-9502-5045Ivanna Liaсh2https://orcid.org/0009-0008-4352-2745Kyiv National Economic University named after Vadym Hetman, Kyiv, UkraineKyiv National Economic University named after Vadym Hetman, Kyiv, UkraineKyiv National Economic University named after Vadym Hetman, UkraineThe article focuses on the digital transformation of Employee Experience Management (EXM) in the context of global business process digitalization. The research aims to systematize and scientifically substantiate modern approaches to the digital transformation of EXM, identify key tools, analyze successful implementation practices, and identify promising development trends. The research employs various methods, including general scientific techniques, specialized cognitive methods, analysis, synthesis, and comparative analysis. The study resulted in a systematization of theoretical and methodological foundations of EXM in the digital economy, development of the classification of digital EXM tools by functional purpose, analysis of the modern EXM software market, identification of digital transformation trends in EXM, development of a metrics system for assessing the impact of digital tools on employee experience, identification of challenges in implementing digital tools and proposed ways to overcome them. The scientific novelty of the research lies in the first comprehensive classification of digital EXM tools by functional purpose, the improvement of approaches to evaluating digital tools' effectiveness through the development of the KPI system, the advancement of conceptual foundations of digital transformation of employee experience, and the deepened understanding of digital technologies' impact on HR processes transformation. The formed recommendations for selecting and implementing digital solutions can be readily applied to HR departments. The proposed metrics allow for evaluating the effectiveness of implemented digital tools and their impact on employee experience. Research results create a foundation for developing digital transformation strategies in the HR sphere.https://journals.pnu.edu.ua/index.php/jpnu/article/view/8672employee experiencedigital transformationhuman resource managementdigital hr toolshr process automationemployee engagement |
| spellingShingle | Oksana Kravchuk Iryna Varis Ivanna Liaсh Digital Transformation of Employee Experience Management: Tools, Practices, and Trends Journal of Vasyl Stefanyk Precarpathian National University employee experience digital transformation human resource management digital hr tools hr process automation employee engagement |
| title | Digital Transformation of Employee Experience Management: Tools, Practices, and Trends |
| title_full | Digital Transformation of Employee Experience Management: Tools, Practices, and Trends |
| title_fullStr | Digital Transformation of Employee Experience Management: Tools, Practices, and Trends |
| title_full_unstemmed | Digital Transformation of Employee Experience Management: Tools, Practices, and Trends |
| title_short | Digital Transformation of Employee Experience Management: Tools, Practices, and Trends |
| title_sort | digital transformation of employee experience management tools practices and trends |
| topic | employee experience digital transformation human resource management digital hr tools hr process automation employee engagement |
| url | https://journals.pnu.edu.ua/index.php/jpnu/article/view/8672 |
| work_keys_str_mv | AT oksanakravchuk digitaltransformationofemployeeexperiencemanagementtoolspracticesandtrends AT irynavaris digitaltransformationofemployeeexperiencemanagementtoolspracticesandtrends AT ivannaliash digitaltransformationofemployeeexperiencemanagementtoolspracticesandtrends |