Emotional Labor, Occupational Identity, and Work Engagement among Portuguese First Responders
First responders, including police officers and firefighters, face emotionally intense, high-risk situations, necessitating effective emotional management to sustain work engagement and occupational identity. This study, grounded in emotional labor and social identity theories, analyzed data from 24...
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| Format: | Article |
| Language: | English |
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Colegio Oficial de Psicólogos de Madrid
2024-12-01
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| Series: | Journal of Work and Organizational Psychology |
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https://journals.copmadrid.org/jwop/art/jwop2024a15
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| author | Soraia A. de Sousa Oliveira Carla M. Santos de Carvalho Ana L. Sousa Pinto Sonia M. Guedes Gondim |
| author_facet | Soraia A. de Sousa Oliveira Carla M. Santos de Carvalho Ana L. Sousa Pinto Sonia M. Guedes Gondim |
| author_sort | Soraia A. de Sousa Oliveira |
| collection | DOAJ |
| description | First responders, including police officers and firefighters, face emotionally intense, high-risk situations, necessitating effective emotional management to sustain work engagement and occupational identity. This study, grounded in emotional labor and social identity theories, analyzed data from 248 first responders to explore the impact of emotional labor on work engagement, with occupational identity as a mediator. Results showed that firefighters faced higher demands for positive emotion expression and reported greater occupational identity and work engagement than police officers. Positive emotion expression enhanced work engagement, while surface-acting and negative emotion suppression negatively affected both outcomes, particularly for police officers. Mediation analysis revealed occupational identity as a key mechanism linking emotional labor to work engagement. These findings highlight the stabilizing role of occupational identity in work engagement despite emotional labor demands. The study emphasizes the need for targeted and occupation-specific interventions among first responders to mitigate emotional exhaustion and sustain engagement. |
| format | Article |
| id | doaj-art-0e15ce6b47a645d8b447c5a8a66bf02f |
| institution | Kabale University |
| issn | 1576-5962 2174-0534 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Colegio Oficial de Psicólogos de Madrid |
| record_format | Article |
| series | Journal of Work and Organizational Psychology |
| spelling | doaj-art-0e15ce6b47a645d8b447c5a8a66bf02f2025-01-08T11:58:10ZengColegio Oficial de Psicólogos de MadridJournal of Work and Organizational Psychology1576-59622174-05342024-12-0140317919410.5093/jwop2024a1511320559Emotional Labor, Occupational Identity, and Work Engagement among Portuguese First RespondersSoraia A. de Sousa Oliveira0Carla M. Santos de Carvalho1Ana L. Sousa Pinto2Sonia M. Guedes Gondim3University of Coimbra, Coimbra , Portugal, University of Coimbra, Portugal;University of Coimbra, Coimbra , Portugal, University of Coimbra, Portugal;University of Coimbra, Coimbra , Portugal, University of Coimbra, Portugal;Federal University of Bahia, Salvador , Brazil, Federal University of Bahia, Salvador, BrazilFirst responders, including police officers and firefighters, face emotionally intense, high-risk situations, necessitating effective emotional management to sustain work engagement and occupational identity. This study, grounded in emotional labor and social identity theories, analyzed data from 248 first responders to explore the impact of emotional labor on work engagement, with occupational identity as a mediator. Results showed that firefighters faced higher demands for positive emotion expression and reported greater occupational identity and work engagement than police officers. Positive emotion expression enhanced work engagement, while surface-acting and negative emotion suppression negatively affected both outcomes, particularly for police officers. Mediation analysis revealed occupational identity as a key mechanism linking emotional labor to work engagement. These findings highlight the stabilizing role of occupational identity in work engagement despite emotional labor demands. The study emphasizes the need for targeted and occupation-specific interventions among first responders to mitigate emotional exhaustion and sustain engagement. https://journals.copmadrid.org/jwop/art/jwop2024a15 emotional laborwork engagementoccupational identityfirst responderspolice officersfirefighters |
| spellingShingle | Soraia A. de Sousa Oliveira Carla M. Santos de Carvalho Ana L. Sousa Pinto Sonia M. Guedes Gondim Emotional Labor, Occupational Identity, and Work Engagement among Portuguese First Responders Journal of Work and Organizational Psychology emotional labor work engagement occupational identity first responders police officers firefighters |
| title | Emotional Labor, Occupational Identity, and Work Engagement among Portuguese First Responders |
| title_full | Emotional Labor, Occupational Identity, and Work Engagement among Portuguese First Responders |
| title_fullStr | Emotional Labor, Occupational Identity, and Work Engagement among Portuguese First Responders |
| title_full_unstemmed | Emotional Labor, Occupational Identity, and Work Engagement among Portuguese First Responders |
| title_short | Emotional Labor, Occupational Identity, and Work Engagement among Portuguese First Responders |
| title_sort | emotional labor occupational identity and work engagement among portuguese first responders |
| topic | emotional labor work engagement occupational identity first responders police officers firefighters |
| url |
https://journals.copmadrid.org/jwop/art/jwop2024a15
|
| work_keys_str_mv | AT soraiaadesousaoliveira emotionallaboroccupationalidentityandworkengagementamongportuguesefirstresponders AT carlamsantosdecarvalho emotionallaboroccupationalidentityandworkengagementamongportuguesefirstresponders AT analsousapinto emotionallaboroccupationalidentityandworkengagementamongportuguesefirstresponders AT soniamguedesgondim emotionallaboroccupationalidentityandworkengagementamongportuguesefirstresponders |